If you have a question or comment, please don’t hesitate to contact us. We’d love to hear from you — and we’re always happy to help!
You can use the form below to relay general questions or comments to Dupaco. Please DO NOT include your member or account number(s), or any other sensitive information. Form submissions typically receive responses Monday – Friday, 8:30 a.m. – 5:30 p.m.
For your security, the following matters cannot be resolved via this form:
Inquiries Regarding Your Existing Dupaco Account
For help with your account(s), please log into Shine Online or Mobile Banking and click the Contact Us tab. If you don’t use Shine, we’re also available to serve you by phone at 800-373-7600, ext. 0.
Urgent Matters
If your inquiry pertains to a lost or stolen credit and/or debit card, or is otherwise urgent, please contact us immediately at 800-373-7600, ext. 0. You can also find instructions for quickly disabling a lost or stolen card here.
Please complete the fields below to relay your general questions or comments!
"*" indicates required fields
General inquiries can be sent directly to Dupaco departmental staff using the email addresses below. To protect your personal financial information, please DO NOT include your member or account number(s), or any other sensitive information in your email.
| Business Loans | businessloans@dupaco.com |
| Business Loan Processing | commercialloanprocessors@dupaco.com |
| Business Services | businessservices@dupaco.com |
| Consumer Loans | loans@dupaco.com |
| Dupaco Financial Services | financial@dupaco.com |
| Dupaco Insurance Services | insurance@dupaco.com |
| Marketing | marketing@dupaco.com |
| Member Services | service@dupaco.com |
| Mortgage Lending | mortgage@dupaco.com |
| Verification of Deposits | memberserviceprocessingteam@dupaco.com |
| Website Support | webmaster@dupaco.com |
Our main phone numbers are answered all day, every day by our digital assistant, Ray, who offers quick and secure access to your accounts. Meanwhile, our Dupaco team in on standby to offer financial advice and information on our services and tools.
| Main Phone Number | 800-373-7600 |
| Iowa Relay (Hearing Impaired) Phone Number | 800-735-2943 |
| 24-Hour VISA Card Services Phone Number | 800-234-5354 |
Please note: Account information and services available by phone may be limited during holidays, weekends, and evening hours.
Department Extensions
To reach a department, dial 800-373-7600 and enter the department extension when prompted.
| Business Loans | Ext. 203 |
| Business Loan Processing | Ext. 235 |
| Business Services | Ext. 234 |
| Card Services | Ext. 201 |
| Consumer Loans | Ext. 202 |
| Deposit Operations | Ext. 207 |
| Dupaco Financial Services | Ext. 211 |
| Dupaco Insurance Services | Ext. 210 |
| IRA & HSA Services | Ext. 218 |
| Member Services | Ext. 206 |
| Member Solutions | Ext. 208 |
| Mortgage Lending | Ext. 204 |
| Trust Services | Ext. 211 |
You can fax different Dupaco departments using the fax numbers provided below.
| Branch Fax Numbers | |
|---|---|
Cedar Falls/Waterloo | |
| Cedar Falls E Viking Road | (319) 268-0413 |
| Mullan Branch | (319) 234-1084 |
| San Marnan Learning Lab | (319) 234-0394 |
Cedar Rapids/Marion | |
| Edgewood Learning Lab | (319) 219-7171 |
| First Ave. Branch | (319) 247-9630 |
| Marion Learning Lab | (319) 200-4360 |
| Williams Branch | (319) 364-0507 |
Dubuque | |
| Pennsylvania Branch | (563) 690-0069 |
| Hillcrest Branch | (563) 584-2241 |
| Sycamore Branch | (563) 557-7763 |
| Key West Branch | (563) 584-2003 |
| Inside Locust St. Hy-Vee | (563) 690-1110 |
Hwy 20 Corridor | |
| Peosta Learning Lab | (563) 582-2714 |
| Dyserville Branch | (563) 875-2796 |
| Manchester Branch | (563) 927-6307 |
Illinois | |
| Galena Branch | (815) 777-1919 |
Wisconsin | |
| Platteville Branch | (608) 348-9505 |
Western Iowa | |
| Carroll Branch | (712) 792-1874 |
| Department Fax Numbers | |
|---|---|
| Administration | (563) 557-7190 |
| Accounting | (563) 690-0039 |
| Business Services | (563) 690-0038 |
| Contact Center | (563) 690-0030 |
| Consumer Loans (Hillcrest Branch) | (563) 584-2241 |
| Deposit Operations | (563) 690-0025 |
| Dupaco Financial Services - Wealth Management | (563) 557-4770 |
| Dupaco Insurance Services | (563) 582-5480 |
| Expressway Indirect Lending | (866) 690-3769 |
| Information Technology | (563) 690-0037 |
| Member Solutions | (563) 690-0027 |
| Mortgage Lending | (563) 583-8226 |
| Share Draft/Debit Services | (563) 690-0031 |
| Verification of Deposits | (563) 557-4764 |
Our corporate mailing address is:
Dupaco Community Credit Union
P.O. Box 179
Dubuque, IA 52004-0179
Click here to find an individual Dupaco branch, ATM or live video teller near you.
