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If you have a question or comment, please don’t hesitate to contact us. We’d love to hear from you — and we’re always happy to help!

You can use the form below to relay general questions or comments to Dupaco. Please DO NOT include your member or account number(s), or any other sensitive information. Form submissions typically receive responses Monday – Friday, 8:30 a.m. – 5:30 p.m.

For your security, the following matters cannot be resolved via this form:

Inquiries Regarding Your Existing Dupaco Account

For help with your account(s), please log into Shine Online or Mobile Banking and click the Contact Us tab. If you don’t use Shine, we’re also available to serve you by phone at 800-373-7600, ext. 0.

Urgent Matters

If your inquiry pertains to a lost or stolen credit and/or debit card, or is otherwise urgent, please contact us immediately at 800-373-7600, ext. 0. You can also find instructions for quickly disabling a lost or stolen card here.

Please complete the fields below to relay your general questions or comments!

General inquiries can be sent directly to Dupaco departmental staff using the email addresses below. To protect your personal financial information, please DO NOT include your member or account number(s), or any other sensitive information in your email.

Consumer Loansloans@dupaco.com
Dupaco Financial Servicesfinancial@dupaco.com
Dupaco Insurance Servicesinsurance@dupaco.com
Marketingmarketing@dupaco.com
Member Servicesservice@dupaco.com
Mortgage Lendingmortgage@dupaco.com
Verification of Depositsmemberserviceprocessingteam@dupaco.com
Website Supportwebmaster@dupaco.com

Calls to our main phone numbers are answered all day, every day. Please note: during holiday, weekend and evening hours, account information and services available by phone may be limited.

Main Phone Number800-373-7600
Iowa Relay (Hearing Impaired) Phone Number800-735-2943
24-Hour VISA Card Services Phone Number800-234-5354

Branch Numbers

Please see branch locations to find the phone number for the branch you wish to reach.

Cedar Falls/Waterloo

San Marnan Learning Lab(319) 234-0381
Mullan Branch(319) 235-0381
Cedar Heights Branch(319) 277-3940

Cedar Rapids/Marion

First Ave. Branch(319) 366-8231
Williams Branch(319) 366-8231
Marion Learning Lab(319) 366-8231

Dubuque

Pennsylvania Branch(563) 557-7600
Hillcrest Branch(563) 557-7600
Sycamore Branch(563) 557-7600
Key West Branch(563) 557-7600
Asbury Branch(563) 557-7600
Inside Locust St. Hy-Vee(563) 557-7600

Hwy 20 Corridor

Peosta Learning Lab(563) 582-2805
Dyserville Branch(563) 875-2795
Manchester Branch(563) 927-6187

Illinois

Galena Branch(815) 777-1800

Wisconsin

Platteville Branch(608) 348-4499

Western Iowa

Carroll Branch(712) 792-1735

Staff Extensions

Dial 800-373-7600, then enter the person’s 4-digit extension or press “3” for a dial by name directory.

Department Extensions

To reach a department, dial 800-373-7600 and enter the department extension when prompted.

Deposit OperationsExt. 207
Business Loans & ServicesExt. 203
Consumer LoansExt. 202
Dupaco Financial ServicesExt. 211
Dupaco Insurance ServicesExt. 210
Member ServicesExt. 206
Member SolutionsExt. 208
Mortgage LendingExt. 204
Card ServicesExt. 201
Trust ServicesExt. 2264

You can fax different Dupaco departments using the fax numbers provided below. For branch-specific fax numbers, please see branch locations.

Branch Fax Numbers 

Cedar Falls/Waterloo

San Marnan Learning Lab(319) 234-0394
Mullan Branch(319) 234-1084
Cedar Heights Branch(319) 277-8912

Cedar Rapids/Marion

First Ave. Branch(319) 247-9630
Williams Branch(319) 364-0507
Marion Learning Lab(319)-200-4360

Dubuque

Pennsylvania Branch(563) 690-0069
Hillcrest Branch(563) 584-2241
Sycamore Branch(563) 557-7763
Key West Branch(563) 584-2003
Asbury Branch(563) 557-6223
Inside Locust St. Hy-Vee(563) 690-1110

Hwy 20 Corridor

Peosta Learning Lab(563) 582-2714
Dyserville Branch(563) 875-2796
Manchester Branch(563) 927-6307

Illinois

Galena Branch(815) 777-1919

Wisconsin

Platteville Branch(608) 348-9505

Western Iowa

Carroll Branch(712) 792-1874

Department Fax Numbers 
Administration(563) 557-7190
Accounting(563) 690-0039
Business Services(563) 690-0038
Contact Center(563) 690-0030
Consumer Loans (Hillcrest Branch)(563) 584-2241
Deposit Operations(563) 690-0025
Dupaco Financial Services(563) 557-4770
Dupaco Insurance Services(563) 582-5480
Expressway Indirect Lending(866) 690-3769
Information Technology(563) 690-0037
Member Solutions(563) 690-0027
Mortgage Lending(563) 583-8226
Share Draft/Debit Services(563) 690-0031
Verification of Deposits(563) 557-4764

Our corporate mailing address is:

Dupaco Community Credit Union
3999 Pennsylvania Avenue
P.O. Box 179
Dubuque, IA 52004-0179

Click here to find an individual Dupaco branch, ATM or live video teller near you.

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