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If you have a question or comment, please don’t hesitate to contact us. We’d love to hear from you — and we’re always happy to help!

You can use the form below to relay general questions or comments to Dupaco. Please DO NOT include your member or account number(s), or any other sensitive information. Form submissions typically receive responses Monday – Friday, 8:30 a.m. – 5:30 p.m.

For your security, the following matters cannot be resolved via this form:

Inquiries Regarding Your Existing Dupaco Account

For help with your account(s), please log into Shine Online or Mobile Banking and click the Contact Us tab. If you don’t use Shine, we’re also available to serve you by phone at 800-373-7600, ext. 0.

Urgent Matters

If your inquiry pertains to a lost or stolen credit and/or debit card, or is otherwise urgent, please contact us immediately at 800-373-7600, ext. 0. You can also find instructions for quickly disabling a lost or stolen card here.

Please complete the fields below to relay your general questions or comments!

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Hint: This form uses a connection that may not be secure. So please don't include your member or account number(s), or any other sensitive information.
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General inquiries can be sent directly to Dupaco departmental staff using the email addresses below. To protect your personal financial information, please DO NOT include your member or account number(s), or any other sensitive information in your email.

Business Loan
Dupaco Financial
Dupaco Insurance
Verification of

Calls to our main phone numbers are answered all day, every day. Please note: during holiday, weekend and evening hours, account information and services available by phone may be limited.

Main Phone Number800-373-7600
Iowa Relay (Hearing Impaired) Phone Number800-735-2943
24-Hour VISA Card Services Phone Number800-234-5354

Branch Numbers

For more information about Dupaco branches, including addresses and hours, please visit the branch locations page.

Cedar Falls/Waterloo

Cedar Falls E Viking Road(319) 277-3940
Mullan Branch(319) 235-0381
San Marnan Learning Lab(319) 234-0381

Cedar Rapids/Marion

Coralville Branch(800) 373-7600
Edgewood Learning Lab(319) 366-8231
First Ave. Branch(319) 366-8231
Marion Learning Lab(319) 366-8231
Williams Branch(319) 366-8231


Pennsylvania Branch(563) 557-7600
Hillcrest Branch(563) 557-7600
Sycamore Branch(563) 557-7600
Key West Branch(563) 557-7600
Asbury Branch(563) 557-7600
Inside Locust St. Hy-Vee(563) 557-7600

Hwy 20 Corridor

Peosta Learning Lab(563) 582-2805
Dyersville Branch(563) 875-2795
Manchester Branch(563) 927-6187


Galena Branch(815) 777-1800


Madison E Washington Ave(608) 282-6000
Madison Mineral Point Rd(608) 282-6000
Platteville Branch(608) 348-4499

Western Iowa

Carroll Branch(712) 792-1735
Grimes Branch(515) 320-7108
Waukee Branch(800) 373-7600

Staff Extensions

Dial 800-373-7600, then enter the person’s 4-digit extension or press “3” for a dial by name directory.

Department Extensions

To reach a department, dial 800-373-7600 and enter the department extension when prompted.

Business LoansExt. 203
Business Loan ProcessingExt. 235
Business ServicesExt. 234
Card ServicesExt. 201
Consumer LoansExt. 202
Deposit OperationsExt. 207
Dupaco Financial ServicesExt. 211
Dupaco Insurance ServicesExt. 210
Member ServicesExt. 206
Member SolutionsExt. 208
Mortgage LendingExt. 204
Trust ServicesExt. 211

You can fax different Dupaco departments using the fax numbers provided below.

Branch Fax Numbers

Cedar Falls/Waterloo

Cedar Falls E Viking Road(319) 268-0413
Mullan Branch(319) 234-1084
San Marnan Learning Lab(319) 234-0394

Cedar Rapids/Marion

Edgewood Learning Lab(319) 219-7171
First Ave. Branch(319) 247-9630
Marion Learning Lab(319) 200-4360
Williams Branch(319) 364-0507


Pennsylvania Branch(563) 690-0069
Hillcrest Branch(563) 584-2241
Sycamore Branch(563) 557-7763
Key West Branch(563) 584-2003
Asbury Branch(563) 557-6223
Inside Locust St. Hy-Vee(563) 690-1110

Hwy 20 Corridor

Peosta Learning Lab(563) 582-2714
Dyserville Branch(563) 875-2796
Manchester Branch(563) 927-6307


Galena Branch(815) 777-1919


Platteville Branch(608) 348-9505

Western Iowa

Carroll Branch(712) 792-1874

Department Fax Numbers
Administration(563) 557-7190
Accounting(563) 690-0039
Business Services(563) 690-0038
Contact Center(563) 690-0030
Consumer Loans (Hillcrest Branch)(563) 584-2241
Deposit Operations(563) 690-0025
Dupaco Financial Services(563) 557-4770
Dupaco Insurance Services(563) 582-5480
Expressway Indirect Lending(866) 690-3769
Information Technology(563) 690-0037
Member Solutions(563) 690-0027
Mortgage Lending(563) 583-8226
Share Draft/Debit Services(563) 690-0031
Verification of Deposits(563) 557-4764

Our corporate mailing address is:

Dupaco Community Credit Union
P.O. Box 179
Dubuque, IA 52004-0179

Click here to find an individual Dupaco branch, ATM or live video teller near you.

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