Say hello to Ray, Dupaco's digital assistant!
With Ray on Dupaco’s team, you’ll get quick and secure access to your accounts around the clock. Behind the scenes, Ray brings an extra layer of security to verify your account, while providing our Dupaco team more time to connect with you about your finances and provide advice on services and tools available at Dupaco.
Helpful tips
- If you’re asking question about your account, Ray will verify your identity by asking your social security number. In certain situations, an additional authentication step is required. For this, you will be asked to provide a special verification code that is sent to you in an email or text message.
- If you know the direct extension you’re trying to reach, you may enter that extension anytime during your call with Ray.
- If Ray cannot answer your question, our contact center team remains here to help. Did you know you can also send a secure message through your Shine online account!
Adding Ray as Dupaco’s digital assistant allows us to meet our members where they are, with quick, secure and efficient account support, 24/7/365, for some of the most asked questions we receive. Simply ask Ray your question like you’re speaking to a member of our team. If Ray does not understand or is unable to help, you’ll be forwarded to our contact center for help.
Ray also brings enhanced caller-ID for added account verification. Ray’s support will help lower contact center wait times, providing you additional access to Dupaco employees for more meaningful and impactful conversations about your money and accounts.
As part of the Dupaco Crew, Ray has been trained to help with some of our most asked questions, like routing number, branch hours and rates. Once Ray has verified your account, you’ll also get access to certain account information like account balance, transaction history, deposit status and more.
Here’s a list of what Ray can currently help you with:
- Routing number
- Branch hours
- ATM/Branch locations
- Loan Application: Quick link to loan application for new and existing members
- New Account: Quick link to open new account for new and existing members
- eStatements: Quick links to Shine directing members to their eStatements or to sign up for eStatements
- Shine: Quick links to log in to Shine and directions to register for Shine Online or Mobile Banking
- Savings and loan rates
- Account balance
- Account number
- Transaction history
- Money transfer
- Deposit status
- Credit card/loan payment
- Loan due date details
The more members use Ray, the more data we’ll have to continue to train Ray to answer even more credit union and account-related questions quickly.
When you use Ray to access personal account information, Ray will verify your identity by asking for your social security number. In certain situations, an additional authentication step is required. For this, you will be asked to provide a special verification code that is sent to you in an email or text message.
Yes! Our advanced security keeps your interactions with Ray secure.
Currently, Ray is able to understand English and Spanish. To talk to Ray in Spanish, press option 4 from the welcome message, say “Spanish” or “Espanol”.
Members needing assistance in other languages will be asked to dial “0” for help.
Ray can accurately respond to many of your questions. If Ray does not understand your question or is unable to assist, you’ll be transferred to our contact center team. Dupaco is always reviewing data to learn and teach Ray how to answer even more questions to better serve our members’ needs.
Yes, if Ray can’t answer your question, you will get transferred to our contact center team to help. You can also submit a secure message through your Shine online account.
Transcripts of calls are recorded to ensure Ray is providing you with quality service. Transcripts are also reviewed to provide Ray with additional training.
Ray has been well–trained to provide accurate and efficient service 24/7/365. However, if you run into any issues, please dial “0” anytime during your call. You can also send a secure message through your Shine online account.
Dupaco has partnered with numerous experts in digital security, privacy and encryption, as well as having our system regularly reviewed by a federal law enforcement agency and security experts that specialize in financial services protection.
