Tips, resources, and guidance for protecting your accounts—and your identity. 

 

COMMON SCAMS
Learn about the latest and most common scams—and how to avoid them. 

Learn more about the latest and most common scams - and how to avoid them

FRAUD PREVENTION

Precautions for protecting your accounts and good name.  

Learn more about how to protect your accounts and good name.

FRAUD RECOVERY

Here's what you can do to prevent or respond to fraud or identity theft.

Learn more about how to prevent or respond to fraud or identity theft.

FREE CREDIT MONITORING

Use Bright Track to monitor and improve your credit score and report, and guard against identity theft. 

Learn more about Bright Track credit monitoring 

DUPACO COMMUNICATIONS

See how Dupaco communicates with you to keep your personal information safeguarded. 

Learn more about how Dupaco communicates with you to keep your personal information safeguarded.

 

 

You should be highly suspicious when receiving messages—via phone, e-mail, text, or otherwise—directing you to provide personal, confidential, and/or account related information. 

Do not give out any personal information, including account numbers and expiration dates, without knowing with whom you are speaking, especially if the contact was unsolicited or unexpected. 

Should you suspect that you've become a victim of fraud, or have had a suspicious experience online, by phone, or in person, please contact us immediately at
800-373-7600 / (563) 557-7600.


Comments (2)
Locked Account
Cheldra
 • 22 days 23 hrs 16 mins 24 secs ago
My info may have been breached due to the Phishing scam, I cannot find the original email. Before receiving the email a day or 2 prior someone/a women had called stating that they had been with Dupaco and that I needed to change my password verbal one; I updated it with them. Then I received an email starting it was from Dupaco and that I needed to update my password/I did. Not sure if it was actually from Dupaco or another source. However, I'm unable to log in to my online bank account. Please assist as soon as possible.
 

Re: Locked Account
Dupaco Moderator
 • 22 days 15 hrs 57 mins 34 secs ago

Hi Cheldra, thanks for letting us know. A member service representative will be reaching out to you soon.

 

Locked Account
Cheldra
 • 22 days 23 hrs 16 mins 24 secs ago
My info may have been breached due to the Phishing scam, I cannot find the original email. Before receiving the email a day or 2 prior someone/a women had called stating that they had been with Dupaco and that I needed to change my password verbal one; I updated it with them. Then I received an email starting it was from Dupaco and that I needed to update my password/I did. Not sure if it was actually from Dupaco or another source. However, I'm unable to log in to my online bank account. Please assist as soon as possible.
 

Re: Locked Account
Dupaco Moderator
 • 22 days 15 hrs 57 mins 34 secs ago

Hi Cheldra, thanks for letting us know. A member service representative will be reaching out to you soon.

 

Locked account
Linda
 • 177 days 2 hrs 33 mins 41 secs ago
I am locked out of my on line account can you please unlock my account I checked with the bank they say it is not locked but when I try to log in it says the account is locked due to inactivity
 

Re: Locked account
Dupaco Moderator
 • 175 days 8 hrs 54 mins 17 secs ago

Hi Linda, one of our member service representatives will be reaching out to you to troubleshoot this.

 

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