Retirement Savings with Dupaco

Checking & Savings

Don't have enough savings for a rainy day? Come to Dupaco where you'll save enough green to fertilize your savings account and help your community. Dupaco's sustainable money methods put members' money to work locally by providing friends and neighbors low-cost loans, funding for small businesses and a whole lot more. What's more, through free Money Makeovers and Credit History Lessons, we'll sleuth savings everywhere and every way possible to put the most green back in your pocket and keep it recycling.

Open an account

Some call that smart money. We call it Bright Green.  Bright Green

Comments (23)
lost debit card
Cheryl O
 • 13 days 37 mins 21 secs ago
need to report card lost, cannot find after hours phone number to report
 

Re: lost debit card
Dupaco Moderator
 • 12 days 10 hrs 43 mins 3 secs ago

Hi Cheryl, our number is 1-800-373-7600. We will have someone reach out to you and get a new card ordered asap.

 

lost debit card
Cheryl O
 • 13 days 37 mins 21 secs ago
need to report card lost, cannot find after hours phone number to report
 

Re: lost debit card
Dupaco Moderator
 • 12 days 10 hrs 43 mins 3 secs ago

Hi Cheryl, our number is 1-800-373-7600. We will have someone reach out to you and get a new card ordered asap.

 

can not get in
Sue
 • 38 days 16 hrs 47 mins 44 secs ago
I wish I could check my accounts but will not open.
 

Re: can not get in
Dupaco Moderator
 • 37 days 7 hrs 38 mins 26 secs ago

Hi Sue, we'll have a member service representative reach out and help you get into Shine.

 

Signing in
Sandy
 • 45 days 5 hrs 52 mins 7 secs ago
I have spent 1 hr trying to get onto my online banking and not getting there. I don't know why you changed things?
 

Re: Signing in
Dupaco Moderator
 • 44 days 7 hrs 3 mins 14 secs ago

Hi Sandy, we will have a member service representative reach out to you.

 

Wolf/sheep commercial
Cory Westhoff
 • 282 days 15 hrs 21 mins 28 secs ago
TV Ad is scare tactics. Not Ethical.
 

Re: Wolf/sheep commercial
Dupaco Moderator
 • 278 days 12 hrs 47 mins 50 secs ago

Thank you for your honest feedback regarding this ad. Although this is not Dupaco's ad, we have passed along this feedback, along with our own, on the ad.

 

awsome branch
jonathan
 • 325 days 3 hrs 18 mins 52 secs ago
Thank you dupaco I was in the cedar rapids Iowa branch today today to open a checking saving account I had such wonderful service I love becoming a member thanks
 

Re: awsome branch
Dupaco Moderator
 • 324 days 14 hrs 6 mins 20 secs ago

Hi Jonathan, thanks for the compliment - we're happy to have you as a member here at Dupaco! We will pass along your kudos to the Cedar Rapids team.

 

Make it easier
Chris
 • 433 days 8 hrs 6 mins 48 secs ago
Make it easier to find log in i search for every time I open your site
 

Re: Make it easier
Dupaco Moderator
 • 430 days 13 hrs 37 mins 11 secs ago
Thank you for your feedback, Chris! We are actively working to improve the usability of our website, and you can expect to see some exciting changes in the near future. In the meantime, you might consider bookmarking the login page: https://shine.dupaco.com/User/AccessSignin/Start
 

Online banking
Barbara
 • 520 days 8 hrs 43 mins 55 secs ago
I am very delighted with this website. I can do everything online. I never go into the bank. I can deposit my checks at the drive-up. I can get cash at the ATM. I can balance my check register online. I can apply for personal loans, transfer loans from another bank, or credit card balances. All online. And the most exciting part is I can call into a personal banker at any time. I really like the credit score function. I review my credit score on a regular basis. Keep up the great work.
 

Re: Online banking
Dupaco Moderator
 • 517 days 13 hrs 59 mins 49 secs ago

Hi Barbara, Thanks for the compliment! We're happy to hear that you are enjoying your online banking experience.

 

unfriendly
Connie S
 • 649 days 11 hrs 29 mins 57 secs ago
This web site is the most UNFRIENDLY thing I have ever used! It is too "busy" and all I want to do is log in to my account and have the most difficult time doing so. I am so frustrated I am seriously considering moving all my accounts!
 

Re: unfriendly
Dupaco Moderator
 • 642 days 7 hrs 35 mins 11 secs ago

Hi Connie, we're sorry to hear that you're having trouble navigating our site. You can always call our member service team at 563-557-7600 / 800-373-7600, ext. 206 for some assistance on logging in.

 

Need the number
Marina
 • 810 days 8 hrs 33 mins 15 secs ago
I need to activate my new card but misplaced the letter with the phone number to call and get it activated. Anyone know what it is?
 

Re: Need the number
Dupaco Moderator
 • 809 days 14 hrs 41 mins 59 secs ago

Hi Marina, you can call our card services department at 800-373-7600 / 563-557-7600, ext 201, and they can activate your card for you.

 

Checkbook?
Monica
 • 996 days 6 hrs 38 mins 2 secs ago
How can I get a checkbook and about how long do they take to come in?
 

Re: Checkbook?
Dupaco Moderator
 • 993 days 15 hrs 12 mins 38 secs ago

Monica, you can order checks through Shine Online Banking (click the Check Services link at top, then Order Checks), or you may call or stop by Dupaco to order. Checks typically take 5-10 business days to arrive.

 

sign in
kim
 • 1023 days 7 hrs 20 mins 19 secs ago
Why does your web site no longer have a user name screen to sing in?
 

Re: sign in
Dupaco Moderator
 • 1016 days 12 hrs 19 mins 22 secs ago

Hi Kim, you will need to, at least temporarily, enable cookies in order to log into Shine Online Banking. Thanks!

 

I cannot log in to my accounts it just reverts back to user name after I put in password.
Ronald R
 • 1068 days 22 hrs 4 mins 44 secs ago
I cannot log in to my checking @ Saving accounts on line, it just reverts back to user name after I put in password.
 

Re: I cannot log in to my accounts it just reverts back to user name after I put in password.
Dupaco Moderator
 • 1068 days 14 hrs 5 mins 49 secs ago

Hi Ronald, this issue is generally caused by your web browser rejecting "cookies". We need to be able to store a temporary session cookie in order to authenticate you after you enter your password. Therefore, temporarily allowing cookies should solve the issue.

 

Membership
Norman G.
 • 1153 days 12 hrs 48 mins 4 secs ago
Hi I live in Waterloo Iowa and I was wondering what did I need to enroll in a checking or savings account with the credit union and how much and what how how could I qualify
 

Re: Membership
Dupaco Moderator
 • 1152 days 11 hrs 15 mins 52 secs ago

Hi Norman, membership at Dupaco simply requires opening a $25 share savings account, which acts as your "share" of ownership in the credit union. You can open your share savings, checking, and many other deposit accounts online at dupaco.com/onlineaccounts, or by visiting any Dupaco branch.

 

Money Cards
Nikki
 • 1157 days 7 hrs 13 mins 7 secs ago
I need a new card for my hubby. How can I order that?
 

Re: Money Cards
Dupaco Moderator
 • 1154 days 13 hrs 54 mins 5 secs ago

Hi Nikki, you can stop into any Dupaco branch, or give us a call at 800-373-7600 or (563) 557-7600, ext. 0.

 

seek and find site
Amy
 • 1163 days 6 hrs 34 mins 18 secs ago
I have to agree with Kathy, I can't even find the place to login.
 

Re: seek and find site
Dupaco Moderator
 • 1160 days 8 hrs 29 mins 29 secs ago

Amy, Sorry to see you're having trouble. To get back to Dupaco's homepage, simply click on the Dupaco logo on the upper left hand corner. Hope this helps!

 

Not user friendly
Kathy
 • 1179 days 5 hrs 46 mins 29 secs ago
I don't think the Dupaco web page for members is user friendly. Every time I go in to the page to make a transfer or anything it just seems to be hard to find what I am looking to do. I have accounts at three different banks and Dupaco is the worst to get logged into and then to complete something.
 

Re: Not user friendly
Dupaco Moderator
 • 1173 days 6 hrs 25 mins 45 secs ago

Kathy, sorry to hear that your online banking experience has been less than perfect. If you wouldn't mind, please provide us specific details on what you find to be confusing on the transfers page. You can email your comments to marketing@dupaco.com. We are certainly open to other suggestions, too. Thank you!

 

PIN LOCK OUT
Debra M
 • 1204 days 38 mins 31 secs ago
I have 2 accounts. One for my family and one for my niece. I transferred money into her account today and for some reason she could not access the cash. I know i tried to get into the account at an ATM, and couldn't remember the pin number. I tried it a couple of times and then it locked me out. It also locked her out. Very disappointed on a Sunday to find no answer to this problem. How long is the lock out for? Does it start over at midnight? Is it for so many hours? Please let me know so this does not happen again. Thank you.
 

Re: PIN LOCK OUT
Dupaco Moderator
 • 1203 days 13 hrs 49 mins 26 secs ago

Debra, someone will be in touch with you about this issue soon.

 

Not impressed
Tamara H
 • 1240 days 12 hrs 21 mins 5 secs ago
I just opened a new account with your company when you visited my work. I receive the paperwork and realize the wrong date of birth. I call the office and am on hold for a few minutes, talk to someone, they put me on hold and transfer me, i continue on hold, the next person answers me and says let me get connected to someone who can help and she transfers me to a voicemail. When you are transferring someone right into a voicemail you should let that customer know. I wasted all this time and accomplished nothing. I am unsure now that I will change my entire banking to this company.
 

Re: Not impressed
Dupaco Moderator
 • 1238 days 12 hrs 24 mins 46 secs ago

Hi Tamara, we aim to provide top-level service to all members, whether via phone, online, or in-person. We apologize for the poor service you received on Saturday. Your experience will be shared with our service team so that we may investigate the issue and make improvements where needed. Thank you!

 

$1.00 @day use of Debit Card For May
Dennis
 • 1301 days 13 hrs 57 mins 58 secs ago
Will this be added to checking account 1st of June? $1.00 a day of use?
 

Re: $1.00 @day use of Debit Card For May
Dupaco Moderator
 • 1299 days 13 hrs 1 min 4 secs ago

Dennis, The money will be deposited into the checking account that is linked to the MoneyCard debit card used to make the qualifying purchases within 120 days of the end of the promotion (May 31).

 

Login
Laura Dolehide
 • 1398 days 6 hrs 3 mins 39 secs ago
Where's the login?
 

Re: Login
Dupaco Moderator
 • 1397 days 12 hrs 48 secs ago

Laura, It's on the homepage on the right side.

 

pin
Amber
 • 1544 days 5 hrs 14 mins 7 secs ago
With joint checking debit cards, can you change the pin on one card or will both cards always have the same pin? And how do I go about changing the pin?
 

Re: pin
Dupaco Moderator
 • 1543 days 8 hrs 40 mins 27 secs ago
Hi Amber, You are able to change just one card's pin number. In order to do so, you must visit a Dupaco branch because we use a machine to change the pin numbers. Every branch has a pin machine except our Asbury branch at this time.
 

Log In
Kathye Clark
 • 1603 days 5 hrs 31 mins 34 secs ago
Get very frustrated trying to log in. I can never find it.
 

Re: Log In
Dupaco Moderator
 • 1602 days 11 hrs 21 mins 31 secs ago

Kathye, The login for Shine Online Banking is on the homepage, Dupaco.com. If you look on the right hand of the page you will see "Online Banking" in green font. You can enter your username there. Hope this helps!

 

Security Fee & New Checks
Teresa Flack
 • 1712 days 12 hrs 14 mins 16 secs ago
I never asked for the security fee but was charged it in the past. How do I stop it from being taken out now? Also, how long are our ICCU checks valid with the old routing number?
 

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