Retirement Savings with Dupaco

Checking & Savings

Don't have enough savings for a rainy day? Come to Dupaco where you'll save enough green to fertilize your savings account and help your community. Dupaco's sustainable money methods put members' money to work locally by providing friends and neighbors low-cost loans, funding for small businesses and a whole lot more. What's more, through free Money Makeovers and Credit History Lessons, we'll sleuth savings everywhere and every way possible to put the most green back in your pocket and keep it recycling.

Open an account

Some call that smart money. We call it Bright Green.  Bright Green

Comments (25)
sign in
peggy
 • 49 days 18 hrs 49 mins 3 secs ago
why wont it let me sign in anymore?
 

Re: sign in
Dupaco Moderator
 • 38 days 12 hrs 43 mins 53 secs ago

Hi Peggy, we'll have a member service representative reach out to you to troubleshoot this.

 

sign in
peggy
 • 49 days 18 hrs 49 mins 3 secs ago
why wont it let me sign in anymore?
 

Re: sign in
Dupaco Moderator
 • 38 days 12 hrs 43 mins 53 secs ago

Hi Peggy, we'll have a member service representative reach out to you to troubleshoot this.

 

Shine mobile banking
Jayden
 • 71 days 12 hrs 8 mins 40 secs ago
I've been having to set up quick balance multiple times a day. Is there something wrong with the app?
 

Re: Shine mobile banking
Dupaco Moderator
 • 67 days 12 hrs 4 mins 33 secs ago

Hi Jayden, thanks for letting us know! This is a known issue that we are currently working on a solution for.

 

lost debit card
Cheryl O
 • 144 days 2 hrs 32 mins 25 secs ago
need to report card lost, cannot find after hours phone number to report
 

Re: lost debit card
Dupaco Moderator
 • 143 days 12 hrs 38 mins 7 secs ago

Hi Cheryl, our number is 1-800-373-7600. We will have someone reach out to you and get a new card ordered asap.

 

can not get in
Sue
 • 169 days 18 hrs 42 mins 48 secs ago
I wish I could check my accounts but will not open.
 

Re: can not get in
Dupaco Moderator
 • 168 days 9 hrs 33 mins 30 secs ago

Hi Sue, we'll have a member service representative reach out and help you get into Shine.

 

Signing in
Sandy
 • 176 days 7 hrs 47 mins 11 secs ago
I have spent 1 hr trying to get onto my online banking and not getting there. I don't know why you changed things?
 

Re: Signing in
Dupaco Moderator
 • 175 days 8 hrs 58 mins 18 secs ago

Hi Sandy, we will have a member service representative reach out to you.

 

Wolf/sheep commercial
Cory Westhoff
 • 413 days 17 hrs 16 mins 32 secs ago
TV Ad is scare tactics. Not Ethical.
 

Re: Wolf/sheep commercial
Dupaco Moderator
 • 409 days 14 hrs 42 mins 54 secs ago

Thank you for your honest feedback regarding this ad. Although this is not Dupaco's ad, we have passed along this feedback, along with our own, on the ad.

 

awsome branch
jonathan
 • 456 days 5 hrs 13 mins 56 secs ago
Thank you dupaco I was in the cedar rapids Iowa branch today today to open a checking saving account I had such wonderful service I love becoming a member thanks
 

Re: awsome branch
Dupaco Moderator
 • 455 days 16 hrs 1 min 24 secs ago

Hi Jonathan, thanks for the compliment - we're happy to have you as a member here at Dupaco! We will pass along your kudos to the Cedar Rapids team.

 

Make it easier
Chris
 • 564 days 10 hrs 1 min 52 secs ago
Make it easier to find log in i search for every time I open your site
 

Re: Make it easier
Dupaco Moderator
 • 561 days 15 hrs 32 mins 15 secs ago
Thank you for your feedback, Chris! We are actively working to improve the usability of our website, and you can expect to see some exciting changes in the near future. In the meantime, you might consider bookmarking the login page: https://shine.dupaco.com/User/AccessSignin/Start
 

Online banking
Barbara
 • 651 days 10 hrs 38 mins 59 secs ago
I am very delighted with this website. I can do everything online. I never go into the bank. I can deposit my checks at the drive-up. I can get cash at the ATM. I can balance my check register online. I can apply for personal loans, transfer loans from another bank, or credit card balances. All online. And the most exciting part is I can call into a personal banker at any time. I really like the credit score function. I review my credit score on a regular basis. Keep up the great work.
 

Re: Online banking
Dupaco Moderator
 • 648 days 15 hrs 54 mins 53 secs ago

Hi Barbara, Thanks for the compliment! We're happy to hear that you are enjoying your online banking experience.

 

unfriendly
Connie S
 • 780 days 13 hrs 25 mins 1 sec ago
This web site is the most UNFRIENDLY thing I have ever used! It is too "busy" and all I want to do is log in to my account and have the most difficult time doing so. I am so frustrated I am seriously considering moving all my accounts!
 

Re: unfriendly
Dupaco Moderator
 • 773 days 9 hrs 30 mins 15 secs ago

Hi Connie, we're sorry to hear that you're having trouble navigating our site. You can always call our member service team at 563-557-7600 / 800-373-7600, ext. 206 for some assistance on logging in.

 

Need the number
Marina
 • 941 days 10 hrs 28 mins 19 secs ago
I need to activate my new card but misplaced the letter with the phone number to call and get it activated. Anyone know what it is?
 

Re: Need the number
Dupaco Moderator
 • 940 days 16 hrs 37 mins 3 secs ago

Hi Marina, you can call our card services department at 800-373-7600 / 563-557-7600, ext 201, and they can activate your card for you.

 

Checkbook?
Monica
 • 1127 days 8 hrs 33 mins 6 secs ago
How can I get a checkbook and about how long do they take to come in?
 

Re: Checkbook?
Dupaco Moderator
 • 1124 days 17 hrs 7 mins 42 secs ago

Monica, you can order checks through Shine Online Banking (click the Check Services link at top, then Order Checks), or you may call or stop by Dupaco to order. Checks typically take 5-10 business days to arrive.

 

sign in
kim
 • 1154 days 9 hrs 15 mins 23 secs ago
Why does your web site no longer have a user name screen to sing in?
 

Re: sign in
Dupaco Moderator
 • 1147 days 14 hrs 14 mins 26 secs ago

Hi Kim, you will need to, at least temporarily, enable cookies in order to log into Shine Online Banking. Thanks!

 

I cannot log in to my accounts it just reverts back to user name after I put in password.
Ronald R
 • 1199 days 23 hrs 59 mins 48 secs ago
I cannot log in to my checking @ Saving accounts on line, it just reverts back to user name after I put in password.
 

Re: I cannot log in to my accounts it just reverts back to user name after I put in password.
Dupaco Moderator
 • 1199 days 16 hrs 53 secs ago

Hi Ronald, this issue is generally caused by your web browser rejecting "cookies". We need to be able to store a temporary session cookie in order to authenticate you after you enter your password. Therefore, temporarily allowing cookies should solve the issue.

 

Membership
Norman G.
 • 1284 days 14 hrs 43 mins 8 secs ago
Hi I live in Waterloo Iowa and I was wondering what did I need to enroll in a checking or savings account with the credit union and how much and what how how could I qualify
 

Re: Membership
Dupaco Moderator
 • 1283 days 13 hrs 10 mins 56 secs ago

Hi Norman, membership at Dupaco simply requires opening a $25 share savings account, which acts as your "share" of ownership in the credit union. You can open your share savings, checking, and many other deposit accounts online at dupaco.com/onlineaccounts, or by visiting any Dupaco branch.

 

Money Cards
Nikki
 • 1288 days 9 hrs 8 mins 11 secs ago
I need a new card for my hubby. How can I order that?
 

Re: Money Cards
Dupaco Moderator
 • 1285 days 15 hrs 49 mins 9 secs ago

Hi Nikki, you can stop into any Dupaco branch, or give us a call at 800-373-7600 or (563) 557-7600, ext. 0.

 

seek and find site
Amy
 • 1294 days 8 hrs 29 mins 22 secs ago
I have to agree with Kathy, I can't even find the place to login.
 

Re: seek and find site
Dupaco Moderator
 • 1291 days 10 hrs 24 mins 33 secs ago

Amy, Sorry to see you're having trouble. To get back to Dupaco's homepage, simply click on the Dupaco logo on the upper left hand corner. Hope this helps!

 

Not user friendly
Kathy
 • 1310 days 7 hrs 41 mins 33 secs ago
I don't think the Dupaco web page for members is user friendly. Every time I go in to the page to make a transfer or anything it just seems to be hard to find what I am looking to do. I have accounts at three different banks and Dupaco is the worst to get logged into and then to complete something.
 

Re: Not user friendly
Dupaco Moderator
 • 1304 days 8 hrs 20 mins 49 secs ago

Kathy, sorry to hear that your online banking experience has been less than perfect. If you wouldn't mind, please provide us specific details on what you find to be confusing on the transfers page. You can email your comments to marketing@dupaco.com. We are certainly open to other suggestions, too. Thank you!

 

PIN LOCK OUT
Debra M
 • 1335 days 2 hrs 33 mins 35 secs ago
I have 2 accounts. One for my family and one for my niece. I transferred money into her account today and for some reason she could not access the cash. I know i tried to get into the account at an ATM, and couldn't remember the pin number. I tried it a couple of times and then it locked me out. It also locked her out. Very disappointed on a Sunday to find no answer to this problem. How long is the lock out for? Does it start over at midnight? Is it for so many hours? Please let me know so this does not happen again. Thank you.
 

Re: PIN LOCK OUT
Dupaco Moderator
 • 1334 days 15 hrs 44 mins 30 secs ago

Debra, someone will be in touch with you about this issue soon.

 

Not impressed
Tamara H
 • 1371 days 14 hrs 16 mins 9 secs ago
I just opened a new account with your company when you visited my work. I receive the paperwork and realize the wrong date of birth. I call the office and am on hold for a few minutes, talk to someone, they put me on hold and transfer me, i continue on hold, the next person answers me and says let me get connected to someone who can help and she transfers me to a voicemail. When you are transferring someone right into a voicemail you should let that customer know. I wasted all this time and accomplished nothing. I am unsure now that I will change my entire banking to this company.
 

Re: Not impressed
Dupaco Moderator
 • 1369 days 14 hrs 19 mins 50 secs ago

Hi Tamara, we aim to provide top-level service to all members, whether via phone, online, or in-person. We apologize for the poor service you received on Saturday. Your experience will be shared with our service team so that we may investigate the issue and make improvements where needed. Thank you!

 

$1.00 @day use of Debit Card For May
Dennis
 • 1432 days 15 hrs 53 mins 2 secs ago
Will this be added to checking account 1st of June? $1.00 a day of use?
 

Re: $1.00 @day use of Debit Card For May
Dupaco Moderator
 • 1430 days 14 hrs 56 mins 8 secs ago

Dennis, The money will be deposited into the checking account that is linked to the MoneyCard debit card used to make the qualifying purchases within 120 days of the end of the promotion (May 31).

 

Login
Laura Dolehide
 • 1529 days 7 hrs 58 mins 43 secs ago
Where's the login?
 

Re: Login
Dupaco Moderator
 • 1528 days 13 hrs 55 mins 52 secs ago

Laura, It's on the homepage on the right side.

 

pin
Amber
 • 1675 days 7 hrs 9 mins 11 secs ago
With joint checking debit cards, can you change the pin on one card or will both cards always have the same pin? And how do I go about changing the pin?
 

Re: pin
Dupaco Moderator
 • 1674 days 10 hrs 35 mins 31 secs ago
Hi Amber, You are able to change just one card's pin number. In order to do so, you must visit a Dupaco branch because we use a machine to change the pin numbers. Every branch has a pin machine except our Asbury branch at this time.
 

Log In
Kathye Clark
 • 1734 days 7 hrs 26 mins 38 secs ago
Get very frustrated trying to log in. I can never find it.
 

Re: Log In
Dupaco Moderator
 • 1733 days 13 hrs 16 mins 35 secs ago

Kathye, The login for Shine Online Banking is on the homepage, Dupaco.com. If you look on the right hand of the page you will see "Online Banking" in green font. You can enter your username there. Hope this helps!

 

Security Fee & New Checks
Teresa Flack
 • 1843 days 14 hrs 9 mins 20 secs ago
I never asked for the security fee but was charged it in the past. How do I stop it from being taken out now? Also, how long are our ICCU checks valid with the old routing number?
 

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