Opportunity Passport teaches at risk teens how to save

Checking & Savings

Don't have enough savings for a rainy day? Come to Dupaco where you'll save enough green to fertilize your savings account and help your community. Dupaco's sustainable money methods put members' money to work locally by providing friends and neighbors low-cost loans, funding for small businesses and a whole lot more. What's more, through free Money Makeovers and Credit History Lessons, we'll sleuth savings everywhere and every way possible to put the most green back in your pocket and keep it recycling.

Open an account

Some call that smart money. We call it Bright Green.  Bright Green

Comments (15)
Need the number
Marina
 • 122 days 22 hrs 48 mins 22 secs ago
I need to activate my new card but misplaced the letter with the phone number to call and get it activated. Anyone know what it is?
 

Re: Need the number
Dupaco Moderator
 • 122 days 4 hrs 57 mins 6 secs ago

Hi Marina, you can call our card services department at 800-373-7600 / 563-557-7600, ext 201, and they can activate your card for you.

 

Need the number
Marina
 • 122 days 22 hrs 48 mins 22 secs ago
I need to activate my new card but misplaced the letter with the phone number to call and get it activated. Anyone know what it is?
 

Re: Need the number
Dupaco Moderator
 • 122 days 4 hrs 57 mins 6 secs ago

Hi Marina, you can call our card services department at 800-373-7600 / 563-557-7600, ext 201, and they can activate your card for you.

 

Checkbook?
Monica
 • 308 days 20 hrs 53 mins 9 secs ago
How can I get a checkbook and about how long do they take to come in?
 

Re: Checkbook?
Dupaco Moderator
 • 306 days 5 hrs 27 mins 45 secs ago

Monica, you can order checks through Shine Online Banking (click the Check Services link at top, then Order Checks), or you may call or stop by Dupaco to order. Checks typically take 5-10 business days to arrive.

 

sign in
kim
 • 335 days 21 hrs 35 mins 26 secs ago
Why does your web site no longer have a user name screen to sing in?
 

Re: sign in
Dupaco Moderator
 • 329 days 2 hrs 34 mins 29 secs ago

Hi Kim, you will need to, at least temporarily, enable cookies in order to log into Shine Online Banking. Thanks!

 

I cannot log in to my accounts it just reverts back to user name after I put in password.
Ronald R
 • 381 days 12 hrs 19 mins 51 secs ago
I cannot log in to my checking @ Saving accounts on line, it just reverts back to user name after I put in password.
 

Re: I cannot log in to my accounts it just reverts back to user name after I put in password.
Dupaco Moderator
 • 381 days 4 hrs 20 mins 56 secs ago

Hi Ronald, this issue is generally caused by your web browser rejecting "cookies". We need to be able to store a temporary session cookie in order to authenticate you after you enter your password. Therefore, temporarily allowing cookies should solve the issue.

 

Membership
Norman G.
 • 466 days 3 hrs 3 mins 11 secs ago
Hi I live in Waterloo Iowa and I was wondering what did I need to enroll in a checking or savings account with the credit union and how much and what how how could I qualify
 

Re: Membership
Dupaco Moderator
 • 465 days 1 hr 30 mins 59 secs ago

Hi Norman, membership at Dupaco simply requires opening a $25 share savings account, which acts as your "share" of ownership in the credit union. You can open your share savings, checking, and many other deposit accounts online at dupaco.com/onlineaccounts, or by visiting any Dupaco branch.

 

Money Cards
Nikki
 • 469 days 21 hrs 28 mins 14 secs ago
I need a new card for my hubby. How can I order that?
 

Re: Money Cards
Dupaco Moderator
 • 467 days 4 hrs 9 mins 12 secs ago

Hi Nikki, you can stop into any Dupaco branch, or give us a call at 800-373-7600 or (563) 557-7600, ext. 0.

 

seek and find site
Amy
 • 475 days 20 hrs 49 mins 25 secs ago
I have to agree with Kathy, I can't even find the place to login.
 

Re: seek and find site
Dupaco Moderator
 • 472 days 22 hrs 44 mins 36 secs ago

Amy, Sorry to see you're having trouble. To get back to Dupaco's homepage, simply click on the Dupaco logo on the upper left hand corner. Hope this helps!

 

Not user friendly
Kathy
 • 491 days 20 hrs 1 min 36 secs ago
I don't think the Dupaco web page for members is user friendly. Every time I go in to the page to make a transfer or anything it just seems to be hard to find what I am looking to do. I have accounts at three different banks and Dupaco is the worst to get logged into and then to complete something.
 

Re: Not user friendly
Dupaco Moderator
 • 485 days 20 hrs 40 mins 52 secs ago

Kathy, sorry to hear that your online banking experience has been less than perfect. If you wouldn't mind, please provide us specific details on what you find to be confusing on the transfers page. You can email your comments to marketing@dupaco.com. We are certainly open to other suggestions, too. Thank you!

 

PIN LOCK OUT
Debra M
 • 516 days 14 hrs 53 mins 38 secs ago
I have 2 accounts. One for my family and one for my niece. I transferred money into her account today and for some reason she could not access the cash. I know i tried to get into the account at an ATM, and couldn't remember the pin number. I tried it a couple of times and then it locked me out. It also locked her out. Very disappointed on a Sunday to find no answer to this problem. How long is the lock out for? Does it start over at midnight? Is it for so many hours? Please let me know so this does not happen again. Thank you.
 

Re: PIN LOCK OUT
Dupaco Moderator
 • 516 days 4 hrs 4 mins 33 secs ago

Debra, someone will be in touch with you about this issue soon.

 

Not impressed
Tamara H
 • 553 days 2 hrs 36 mins 12 secs ago
I just opened a new account with your company when you visited my work. I receive the paperwork and realize the wrong date of birth. I call the office and am on hold for a few minutes, talk to someone, they put me on hold and transfer me, i continue on hold, the next person answers me and says let me get connected to someone who can help and she transfers me to a voicemail. When you are transferring someone right into a voicemail you should let that customer know. I wasted all this time and accomplished nothing. I am unsure now that I will change my entire banking to this company.
 

Re: Not impressed
Dupaco Moderator
 • 551 days 2 hrs 39 mins 53 secs ago

Hi Tamara, we aim to provide top-level service to all members, whether via phone, online, or in-person. We apologize for the poor service you received on Saturday. Your experience will be shared with our service team so that we may investigate the issue and make improvements where needed. Thank you!

 

$1.00 @day use of Debit Card For May
Dennis
 • 614 days 4 hrs 13 mins 5 secs ago
Will this be added to checking account 1st of June? $1.00 a day of use?
 

Re: $1.00 @day use of Debit Card For May
Dupaco Moderator
 • 612 days 3 hrs 16 mins 11 secs ago

Dennis, The money will be deposited into the checking account that is linked to the MoneyCard debit card used to make the qualifying purchases within 120 days of the end of the promotion (May 31).

 

Login
Laura Dolehide
 • 710 days 20 hrs 18 mins 46 secs ago
Where's the login?
 

Re: Login
Dupaco Moderator
 • 710 days 2 hrs 15 mins 55 secs ago

Laura, It's on the homepage on the right side.

 

pin
Amber
 • 856 days 19 hrs 29 mins 14 secs ago
With joint checking debit cards, can you change the pin on one card or will both cards always have the same pin? And how do I go about changing the pin?
 

Re: pin
Dupaco Moderator
 • 855 days 22 hrs 55 mins 34 secs ago
Hi Amber, You are able to change just one card's pin number. In order to do so, you must visit a Dupaco branch because we use a machine to change the pin numbers. Every branch has a pin machine except our Asbury branch at this time.
 

Log In
Kathye Clark
 • 915 days 19 hrs 46 mins 41 secs ago
Get very frustrated trying to log in. I can never find it.
 

Re: Log In
Dupaco Moderator
 • 915 days 1 hr 36 mins 38 secs ago

Kathye, The login for Shine Online Banking is on the homepage, Dupaco.com. If you look on the right hand of the page you will see "Online Banking" in green font. You can enter your username there. Hope this helps!

 

Security Fee & New Checks
Teresa Flack
 • 1025 days 2 hrs 29 mins 23 secs ago
I never asked for the security fee but was charged it in the past. How do I stop it from being taken out now? Also, how long are our ICCU checks valid with the old routing number?
 

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