Meet your #DupacoCrew: A day in the life of a live video teller

By Laney Giellis | Live video teller associate

I work as a live video teller at Dupaco’s Operations Center in Dubuque. There are 18 of us on the team. We work one‑on‑one with members who use the live video teller machines that are located at all of our branches.

One minute I might be helping a member in Cedar Falls, the next in Waukee and then Dubuque–all while the person sitting next to me is talking to a member in Madison or Coralville.

See how live video tellers work >

It’s pretty amazing how technology brings us all together.

Even though I’m not physically in the branch, I still get to have those important financial conversations members count on us for.

That’s what I love most—working with technology but still making real connections. I’m seeing firsthand the power of connection.

It’s more rewarding than I ever thought it would be.

Dupaco makes it easy to be yourself. Everyone here is so inclusive, and I think that helps members feel comfortable too. When we’re empowered to be ourselves, they know they can be too—and that’s when trust happens.

I really enjoy our volunteer time-off benefit. Last year, our team of live video tellers joined a community‑wide service day and cleaned up the neighborhood around Dupaco’s Operations Center.

I even taught financial education classes to a class of second graders.

It’s been so fun to be able to give back and be part of my community.