Online & Mobile Banking

A brighter remote banking experience


Shine Online Banking

With Shine Online Banking, personal financial management is simplified, with spending analysis and budget tools, alerts, eStatements, free credit score access and more.

On May 30, Shine Online Banking received a fresh look and new features.
Click here to learn more

Shine Mobile Banking

Shine Mobile Banking offers a clean and streamlined banking experience from your smartphone with features like mobile deposit, quick balance, Picture Pay, PIN login, and coupons and retail offers.

On July 10, Shine Mobile Banking was enhanced with features to fulfill all your mobile banking needs.
Click here to learn more

 

First things first

If you're a first time user, you'll need to register (it's quick and easy). There are three options for registering for Shine:

  1. Via Desktop: Click on the Register link (under the Online Banking login box) on Dupaco's homepage. See our Online Banking FAQs below for additional information about what’s required to register.
  2. Via mobile browser: Visit m.dupaco.com, and open the drop-down menu in the upper left corner. Scroll down the menu, select Register, and then complete the necessary fields as you’re prompted.
  3. Via Dupaco’s app: Open Shine Mobile Banking on Dupaco’s app. Click on the Register button and complete the necessary fields as you’re prompted.

Accessing Shine: After you have completed your initial registration process, you can log in:

  • to Shine Online Banking from Dupaco's homepage, www.dupaco.com;
  • to Shine Mobile Banking using a mobile device from m.dupaco.com
  • to Shine Mobile Banking using an Apple or Android-powered mobile device through Dupaco's free app.

Download the app: click or scan the QR Code appropriate to your device:

For Apple Devices For Android Devices
Apple QR Code Android QR Code
     
Comments (32)
Resetting Password on Weekend
Kristin
 • 31 days 2 hrs 1 min 54 secs ago
I was ready to pay off my car and make a payment on my credit card but yet again, I am locked out of my account and cannot received help except Mon-Fri when I am working. I am very frustrated and my payments will now be late. This has happened multiple times- I remember my username and password but frequently it reports its wrong so I re-enter and re-enter and then locked out. Looking for suggestions on how to utilize my bank online on the weekend.
 

Re: Resetting Password on Weekend
Dupaco Moderator
 • 14 days 4 hrs 27 mins 34 secs ago

Hi Kristin, we'll have a member service representative reach out to you to troubleshoot this.

 

Resetting Password on Weekend
Kristin
 • 31 days 2 hrs 1 min 54 secs ago
I was ready to pay off my car and make a payment on my credit card but yet again, I am locked out of my account and cannot received help except Mon-Fri when I am working. I am very frustrated and my payments will now be late. This has happened multiple times- I remember my username and password but frequently it reports its wrong so I re-enter and re-enter and then locked out. Looking for suggestions on how to utilize my bank online on the weekend.
 

Re: Resetting Password on Weekend
Dupaco Moderator
 • 14 days 4 hrs 27 mins 34 secs ago

Hi Kristin, we'll have a member service representative reach out to you to troubleshoot this.

 

Online Loan Payments
Elizabeth
 • 110 days 1 hr 25 mins 57 secs ago
Can someone help me setup online payments from another financial institution for my loan?
 

Re: Online Loan Payments
Dupaco Moderator
 • 109 days 7 hrs 56 mins 1 sec ago

Hi Elizabeth, we'll have a lender reach out to you to get this set up. Thanks!

 

Pay my loan
Jennifer
 • 115 days 16 hrs 55 mins 4 secs ago
Why can I not pay my auto loan online this seem very inconvenient and almost requires me to give direct access to my checking thru another financial institution
 

Re: Pay my loan
Dupaco Moderator
 • 113 days 6 hrs 53 mins 7 secs ago

Hi Jennifer, we'll have someone reach out to you here shortly to get your loan payments set up.

 

Online banking
Elizabeth I
 • 116 days 2 hrs 6 mins 57 secs ago
I did not know that I had to register to set up online banking, is there someone who could email me and help me figure this out?
 

Re: Online banking
Dupaco Moderator
 • 113 days 6 hrs 55 mins 36 secs ago

Hi Elizabeth, we'll have a member service representative reach out to you and help you get Shine set up.

 

app
Lori
 • 117 days 1 hr 39 mins 49 secs ago
is the app down, not working for me
 

Re: app
Dupaco Moderator
 • 113 days 1 hr 33 mins 2 secs ago

Hi Lori, Shine should be working now. If you're still having issues, please let us know. Thanks!

 

iPhone apple problem
Diane T
 • 141 days 6 hrs 55 mins 12 secs ago
My online banking is stubborn all the time and I am frustrated!
 

Re: iPhone apple problem
Dupaco Moderator
 • 140 days 6 hrs 5 mins 51 secs ago

Hi Diana, we're sorry to hear that you're having issues with online banking. We'll have someone from our Technology department reach out to you to troubleshoot.

 

New
Alyson
 • 158 days 5 hrs 44 mins 29 secs ago
I was told this credit union is very good at helping you get back in your feet. I have been a victim of ID theft that resulted in Chapter 7 filing. I am looking at you and Veridian. I would love some more information on checking and savings account. Do you offer a secure credit card to help build my credit scores
 

Re: New
Dupaco Moderator
 • 151 days 53 mins 6 secs ago

Hi Alyson, we will have a lender reach out to you. Thanks!

 

Checking
Charles
 • 161 days 1 hr 28 mins 59 secs ago
How can check my checking
 

Re: Checking
Dupaco Moderator
 • 159 days 1 hr 46 mins 20 secs ago

Hi Charles, you can log into your Shine Online Banking account from the homepage to access your checking account.

 

Mobile deposits
Louis
 • 192 days 23 hrs 31 secs ago
What is the maximum amount of the check that can be deposit?
 

Re: Mobile deposits
Dupaco Moderator
 • 190 days 7 hrs 41 mins 21 secs ago

Hi Louis, there is no maximum amount on checks for mobile deposit.

 

Mobile deposits
Judi
 • 208 days 11 hrs 30 secs ago
We were told we can make mobile deposits; however, we can ot find how or where to do so. Very frustrated!
 

Re: Mobile deposits
Dupaco Moderator
 • 207 days 8 hrs 14 secs ago

Hi Judi, we're sorry to hear that you're frustrated with mobile deposit. We'll have someone reach out to you and walk you through the steps.

 

Difficulty signing in
Merilyn T
 • 233 days 22 hrs 19 mins 39 secs ago
I have tried several times to log-in to view my account and all have failed to reach your site that allows me to ":sign-in". This is very distressing to me.
 

Re: Difficulty signing in
Dupaco Moderator
 • 231 days 3 hrs 9 mins 35 secs ago

Hi Merilyn, we'll have someone reach out to you to troubleshoot your sign in.

 

Overdraft
Carolyn
 • 244 days 14 hrs 29 mins 39 secs ago
What does it mean when it say inactive for overdraft and after 30 days can I use my money card to Overdrive to pay a bill even though I haven't put more than 300 in my account in 30 days but I have put money in my account
 

Re: Overdraft
Dupaco Moderator
 • 242 days 6 hrs 43 secs ago

Hi Carolyn, we'll have someone reach out to you. Thanks!

 

online banking
trina
 • 872 days 21 hrs 14 mins 41 secs ago
im looking to change banks how is the online banking is it current like if i use a debt card the money comes right out and shows up on online banking or do you wait a few days before you post the transactions?
 

Re: online banking
Dupaco Moderator
 • 872 days 6 hrs 47 mins 7 secs ago

Hi Trina, with a debit card, if you use your PIN, it posts immediately to the account. If you do a credit transaction, it pends against your account so it reflects in the “available” balance, and you can see the transaction in the pending items on Shine. It posts usually within a couple of days…whenever the merchant posts it. Certain transactions like pay at the pump gas purchases may pend for a different amount and can throw the balance off (example: most pumps hold $1) so you need to watch those so you do not over draw your account. Paying with the PIN will eliminate those issues if your preference is to have items post right away.

 

Mobile app login
Shelby
 • 1058 days 1 hr 32 mins 20 secs ago
Do you have plans to allow biometric verification as an alternative to ID + password when logging into the mobile app? Good for security and convenience!
 

Re: Mobile app login
Dupaco Moderator
 • 1055 days 7 hrs 6 mins 48 secs ago

Hi Shelby, we appreciate the feature request and will bring it to our technology committee for further review. I agree it would make the sign-in process much quicker!

 

still blocked
logan minnick-heard
 • 1121 days 14 hrs 35 mins 44 secs ago
I have called and been told im no longer "blocked" and when i come home and try to sign in im still blocked, I need to pay my bill before 3/4. this happened last month when i tried to pay, i had to call several times....I need this to stop....please call me after 3pm asap 563-499-8628
 

Re: still blocked
Dupaco Moderator
 • 1121 days 4 hrs 15 mins 32 secs ago

Hi Logan, we looked into the situation and it has been resolved. Thanks!

 

Linking accounts online
Jennelle G
 • 1148 days 6 hrs 8 mins 58 secs ago
My husband opened up a savings account and HSA account. We are both on the accounts. I already have online banking set up and I want to link the two new accounts so I see them when I log in. How do I do that?
 

Re: Linking accounts online
Dupaco Moderator
 • 1148 days 2 hrs 51 mins 19 secs ago

Hi Jennelle, linking joint and personal accounts is typically not possible on Shine Online Banking. However, I encourage you to give our Member Service team a call at 800-373-7600 or 563-557-7600, extension 206, to discuss some options.

 

online login
Dedra M
 • 1255 days 6 hrs 39 mins 59 secs ago
Cannot login to my account online. Forgot password and username. Thank You.
 

Re: online login
Dupaco Moderator
 • 1254 days 5 hrs 59 mins 15 secs ago

Hi Dedra, you can give Dupaco a call at 800-373-7600 or (563) 557-7600, ext. 0; We would be happy to recover your lost username and password.

 

changing pet name
David L Peters
 • 1366 days 2 hrs 15 mins 31 secs ago
I cannot get my pet name to log in. can I change it?
 

Re: changing pet name
Dupaco Moderator
 • 1363 days 8 hrs 24 mins 48 secs ago

Hi David, You can change your security questions under the profile section once logged into Shine. If you cannot get logged in, you can try the forgot password link. If you're still having issues, please call us at (563)557-7600 or 800-373-7600.

 

logging on to account !
Gary M.
 • 1525 days 18 hrs 39 mins 23 secs ago
For several months it has taken me several attempts to log on before I an finally able to do so. In my latest attempt I had my pass word accepted but then after answering two different questions it went back out to the point where I needed to start all over. It is becoming a real frustration. Perhaps your new system you set up several months ago is mostly ...well...junk ? I will continue to attempt signing in using the same information...I assume as in the past...I will eventually get to my account....but I am in hopes you can get this straightened out
 

Re: logging on to account !
Dupaco Moderator
 • 1524 days 6 hrs 27 mins 38 secs ago

Gary, Sometimes this is a browser issue. We'll get in touch shortly to see if we can figure this out!

 

Inactive?
Abby
 • 1560 days 18 hrs 29 mins 8 secs ago
I have tried to log into my online account and it said that it's been blocked due to inactivity. I called the number, and the person didn't hardly offer to help at all. I need to be able to check my balance in my account!
 

member number
kyle
 • 1588 days 23 hrs 56 mins 37 secs ago
I want to set up my dupaco app but to register i need my member number, and i dont know where to find it
 

Re: member number
Dupaco Moderator
 • 1588 days 55 mins 5 secs ago

Kyle, you can call Dupaco (563) 557-7600 / 800-373-7600 ext. 0 or stop into any branch and ask!

 

Mobile App
B. Harris
 • 1728 days 6 hrs 9 mins 20 secs ago
Your instructions indicate that I should be able to find the mobile app in my app store--Play Store for me. There are no results for dupaco when I search. Consequently, I have not been able to download. However, from the overall reviews, I'm not sure I want to download it.
 

Re: Mobile App
Dupaco Moderator
 • 1723 days 6 hrs 34 mins 5 secs ago

Hello, I'm sorry to hear you are having trouble finding the Dupaco app. You can find the app by clicking on this link: https://play.google.com/store/apps/detailsid=Fi_Mobile.Dupaco&feature=search_result#t=W251bGwsMSwxLDEsIkZpX01vYmlsZS5EdXBhY28iXQ If you still cannot access the app, please contact me at lhemesath@dupaco.com and I will have our experts get in touch with you. Thanks!

 

trouble accessing
Leroy Risley
 • 1730 days 7 hrs 23 mins 4 secs ago
For a month now I can not access my checking acct.. I give my username and wait for about 5 min and it asks for my password I put that in and wait about 3 min and it goes back to asking for the username.. What do I have to do now to access my acct.. Thank You
 

Re: trouble accessing
Dupaco Moderator
 • 1729 days 2 hrs 27 mins 54 secs ago

Hi Leroy, I apologize for any inconvenience. We'll have someone from our IT department get in touch with you shortly to see what the problem may be.

 

trouble accessing
Lauren
 • 1759 days 4 hrs 47 mins 57 secs ago
I'm not able to access it keeps telling me that the site is unsecured or that I need to reload. This has been happening for over a week now. I can access the mobile version but I don't like the limited mobile version I need to get on my account like I was able to previously for online banking. Has something changed about online banking that I am unaware of?
 

Re: trouble accessing
Dupaco Moderator
 • 1758 days 2 hrs 12 mins 9 secs ago

Hi Lauren, We'll see if our IT department can get this straightened out for you. Someone will be in touch shortly. Thank you!

 

Mobile App
Larry Billmeyer Jr
 • 1761 days 22 hrs 13 mins 59 secs ago
Mobile app does not work on my new phone (Samsung S5), it worked perfect on my old smart phone. I have installed and uninstalled several times. I get the "Dupaco mobile" screen then it crashes.
 

Re: Mobile App
Dupaco Moderator
 • 1761 days 6 hrs 55 mins 46 secs ago

Larry, We will have someone contact you shortly to resolve the issue. Thanks!

 

checking acct
mary george
 • 1773 days 18 hrs 56 mins 18 secs ago
. would like to have my paper statement in the mail as I had formerly.
 

Re: checking acct
Dupaco Moderator
 • 1772 days 1 hr 51 mins 56 secs ago

Mary, You should still receive a paper statement in the mail unless you have opted to go paperless. If you are not receiving your statements in the mail, call Dupaco at (563) 557-7600/800-373-7600 ext. 206.

 

Not able to access online banking
Cindy
 • 1778 days 21 hrs 54 mins 36 secs ago
I too miss ICCU online banking. It was easy to access but I was able to set up my info with Dupaco online banking but I not been able to so. When I logged on with my Username it should have taken me to My Phase and My Picture but not the case/ HELP!! Dupaco online banking is NOT user friendly at all.
 

Re: Not able to access online banking
Dupaco Moderator
 • 1778 days 7 hrs 55 mins 50 secs ago

Cindy, I'm sorry to hear you are having difficulty with Dupaco's Shine online banking. We will have someone contact you asap to see if we can't make it a little easier for you. Thanks for your patience!

 

Cannot access online banking
Rose Hornick
 • 1787 days 7 hrs 43 mins 37 secs ago
I miss ICCU online banking. I was able to access Dupaco online banking one time when I registered, but since then have not been able to do so.
 

Re: Cannot access online banking
Dupaco Moderator
 • 1786 days 7 hrs 16 mins 47 secs ago

Rose, We'll have someone get in contact with you to gather a few more details. Thanks for your patience!

 

Access Problems
Karen A.
 • 1807 days 20 hrs 38 mins 3 secs ago
Find it hard to get in to check my accounts now that you are Dupaco. To be specific I can't get in.
 

Re: Access Problems
Dupaco Moderator
 • 1806 days 21 hrs 21 mins 42 secs ago

Karen, we'll have someone get in touch with you to make sure you can access your accounts online without issue.

 

security
Tina Campbell
 • 1907 days 40 mins 11 secs ago
How can you delete a question that your answer won't go though?
 

online access - firewall?
stephanie kemmerer
 • 1924 days 1 hr 22 mins 47 secs ago
Would you care to guess at a few settings updates I can try to get to the shine online banking site from desktop/laptop PC? I've added to Trusted sites, allowed pop ups from the site, allowed some other thing, that I don't recall from the site, but still cannot log into online services to see my accounts from my laptop. Google Chrome - i am able to enter my User ID, but the system times out waiting for a reply. IE - The right pane doesn't even show up Mozilla Firefox - i am able to enter my User ID, but the system times out waiting for a reply. Thanks goodness there is an Android app. Hope to hear from you. Cheers.
 

Windows Phone Support
Matt Ragland
 • 1932 days 23 hrs 9 mins 38 secs ago
Is there a windows phone app in development?
 

Re: Windows Phone Support
Dupaco Moderator
 • 1819 days 6 hrs 27 mins 46 secs ago

Sorry Matt, there is no Windows phone app in development at this time.

 

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