Loan Protection That Works

Payment Protection is an optional add-on that may cancel or reduce your loan payment or balance if certain unexpected life events occur. Coverage is tied directly to your loan, so you only pay for protection based on what you owe.

Depending on the protection you choose, Payment Protection may help if you experience:

• Loss of life
• Disability
• Involuntary unemployment
• Accidental dismemberment
• Terminal illness
• Hospitalization
• Family medical leave

It may cancel or reduce your loan obligation, depending on the covered event:

• Balance cancellation applies in the event of death (up to agreement maximums).
• Payment cancellation applies for protected events like disability or involuntary unemployment and can cancel the principal, interest and payment protection fee portions of your loan payment (up to agreement maximums) for a set time.

The cost depends on your loan amount, term and protection package you select. Fees are calculated based on your outstanding loan balance and adjust as your balance changes. Joint borrowers can be covered at no additional cost.

Payment Protection is available for new and existing Dupaco:

• Closed-end consumer loans
• Visa balances
• Home equity lines of credit

Eligibility requirements apply.

Yes. Some covered events have waiting periods, benefit maximums or recurrence limits, which are outlined in your member agreement. Pre-existing conditions are excluded during the first six months of coverage. A pre-existing condition is any condition for which you received advice, diagnosis or treatment (including medication) in the six months prior to enrolling. If you’re unsure whether a loss is covered, it’s still a good idea to submit a request so it can be reviewed.

Payment Protection is optional and does not affect loan approval or terms. You may cancel coverage at any time, and cancellations within the first 30 days are eligible for a refund of fees paid. Certain eligibility requirements, conditions and exclusions apply—refer to your member agreement for full details.

Payment Protection is offered by Dupaco and administered by TruStage. If you’re already enrolled, you can file a claim online here or by calling 800-621-6323. A TruStage claims specialist will guide you through the process and let you know what documentation is needed.