Dupaco Credit Union celebrates completion of newest learning lab

WAUKEE, Iowa—Finishing touches have been completed at Dupaco Community Credit Union’s newest branch, a learning lab, located at 1090 E. Hickman Road at the corner of Hickman and South Alice’s roads in Waukee. Dupaco celebrated the completion of the newly finished branch with a Waukee Chamber of Commerce-led ribbon cutting on Thursday, April 25.

The unique 5,910-square-foot branch focuses on improving ways in which credit union staff help members understand money. Efficiently using floor space, this branch will serve as a laboratory to:

• Explore and test new ways of helping members understand money and improve their financial positions.
• Teach members how to control their money through hands-on demonstrations of Dupaco desktop and mobile deposit services.
• Deploy and test emerging technologies that shift staff time and resources from traditional transactional duties to more in-depth member interactions.
• Test future member-centric branch designs and concepts through a flexible layout.

Dupaco’s learning lab branch features a fresh open concept and technology including a service delivery technology called interactive video teller. The video teller technology allows Dupaco tellers to conduct real-time, face-to-face transactions from a distance. Dupaco employees located remotely operate the lobby and drive-through video teller machines.

The video teller technology is intended to boost the credit union’s mission to help members build a life worth loving, according to Dupaco Branch Manager Chris Gierut.

“Video tellers allow our on-site branch employees to spend more time with members having deeper conversations about money, advice and services,” he said. “We also expect the video tellers to increase future opportunities for member convenience—to serve more members in more places with expanded hours of service.”

In addition to the video teller technology, Dupaco’s newest branch features:

• Built-in electronic wall displays to aid in consultations about money.
• Signage and lighting that use LED illumination to conserve energy and reduce electricity costs by more than 35% annually.

There are six employees who are currently occupying the space full-time. Branch hours are:

Lobby
Monday-Friday: 8:30 a.m.-5:30 p.m.
Saturday: 8:30 a.m.–12:30 p.m.
Sunday: Closed

Drive-up
Monday-Friday: 8 a.m.-6 p.m.
Saturday: 8 a.m.-1 p.m.
Sunday: ATM only

ABOUT DUPACO COMMUNITY CREDIT UNION:
Dupaco Community Credit Union is a not-for-profit, member-owned financial cooperative headquartered in Dubuque, Iowa. It is dedicated to the financial well-being of its members, and specializes in personalized financial counseling, money advice and education. It offers savings, loans, investments, insurance and wealth management products for individuals and businesses. Dupaco serves residents in 118 counties throughout Iowa, northwest Illinois and southwest Wisconsin. Founded in 1948 by 10 Dubuque Packing Company employees, membership has grown to more than 165,000 with assets exceeding $3.2 billion. It has over 650 employees and 22 branch office locations. Dupaco is a Community Development Financial Institution (CDFI). It is a Forbes Best-in-State Credit Union, Forbes America’s Best Small Employer and a Des Moines Register Top Workplace. Learn more at www.dupaco.com/newsroom.

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