Your security is our priority

Behind the scenes at Dupaco’s operations center, your financial cooperative’s fraud team is hard at work—monitoring, investigating and staying ahead of emerging fraud trends. Whether they’re completing formal training, collaborating with other financial institutions or working with area law enforcement agencies, they’re constantly learning—and sharing that knowledge with our front-line teams to better protect you.

And Dupaco continues to invest in innovative technologies to help detect suspicious account activity. These systems are designed to recognize anomalies and inconsistencies flagging any issues before they become problems.

In fact, so far this year, together our fraud team and the technology we have invested in has helped prevent nearly $7 million in potential losses to members.

And we’re always working to improve.

“Fraud prevention is a shared effort, and your vigilance matters,” says Jill Gogel, vice president, fraud services at Dupaco.

“When members stay alert on their accounts and we stay ahead of the trends, we create a stronger line of defense—together.”

Gogel provides these tips as a few ways you can stay proactive in the fight against fraud on your accounts:

• Monitor your accounts regularly through Shine Online or Mobile Banking.
• Use Dupaco’s Bright Track tool, within Shine, to keep tabs on your credit report and spending trends.
• Set up eNotifiers to receive alerts for things like account activity, balance and debit card usage—these are delivered by text, email or both—your choice.
• Use strong, unique passwords or passphrases; then be sure to update them often.
• Verify your contact information in Shine to ensure two-step login verification codes reach you.
• And most importantly—trust your gut. If something feels off, or you think you may have been targeted by a fraudster, don’t hesitate to reach out.