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Meet your #DupacoCrew: Finding joy through helping people

By Vanessa Walters | Member service representative

 

GALENA, Ill.—It’s interesting how life takes you in different directions.

All through college, I wanted to go into medicinal research. With science, it’s black and white. It’s this, or it’s that.

I’m an introvert, and I knew I wanted to help in the background in a lab.

But when I was home on break in college, my mom got me an application to work at a restaurant in Galena. I’d come home feeling exhausted but fulfilled carrying trays and talking to people. It felt so right. And I loved it.

I got my degree in medicinal chemistry. And when I went back for my master’s, I looked around the chemistry labs and realized I didn’t enjoy it as much as I thought I did. I missed serving people in public, hearing their stories, sharing my stories and having that human connection.

And I wondered, why am I pushing so hard for something that doesn’t feel right anymore?

The more I helped … 

I decided to go into real estate, but I needed another job to compensate.

That’s where Dupaco came in.

I was already a member and saw they had an open teller position in Galena. I jumped on it, and I’m really happy about that decision.

The more I helped people on the teller line and learned from my coworkers, the more I wanted to do here at Dupaco. For me, that meant transitioning to a member service representative role. The more help I can give our members, the better I feel about what I do and my choice to work here.

I love having the opportunity to help members get closer to their financial goals.

When I was younger, I didn’t know enough about my credit and how credit cards worked. I wish someone would have pulled me aside to help me. I learned from my mistakes, and I want to be that advocate for our members. So I share tips and tricks with them that I didn’t know.

It’s that educational aspect that drew me to Dupaco. We don’t paint black-and-white pictures. We customize solutions for our members.

And it fills me with pride and joy to know that I’m genuinely helping the people in my community.

Explore our career opportunities >

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