Meet your #DupacoCrew: 'I'm happy I can lend a helping hand'
By Mike Frommelt | Maintenance technician
1 min read
Emily Kress July 22, 2026
By Amanda Clark | Branch services consultant
WATERLOO, Iowa—A few years before I started working at Dupaco, I walked into another financial institution hoping to get an auto loan—and left with a “no.”
As a single mom of two, that was hard news to hear.
I knew I was working hard and doing everything I could to get ahead.
Friends encouraged me to try Dupaco. They shared how the credit union had helped them, so I decided to stop in. I still remember sitting at that desk going through paperwork—then
hearing that “yes.”
That “yes” meant everything.
They believed in me.
Dupaco was giving me a chance.
I was already working in the financial industry, but it was at that moment I knew I wanted to work at Dupaco.
I wanted to be that person for someone else. Someone to offer encouragement, opportunity and hope. To help someone get ahead because that feeling of getting an opportunity was the best feeling in the world.
Today, I help members at our Mullan Avenue branch in Waterloo. This is the community I’ve always called home.

I feel like I can relate to every member who walks in.
They inspire me to come to work each day.
When a member comes in with their head hung low, thinking they may not get approved, I share my story.
I let them know I’ve been in their shoes and remind them that bad times don’t last forever. Sometimes all it takes is just one "yes."
Then, to be able to give that “yes” to someone else—it’s the best!
I’ve shared a lot of happy tears and hugs in my office.
Whether we’re working together in the branch or volunteering in our community, I’m so proud to work with such a great group of people who support each other.
I truly believe Dupaco is more than just your average financial institution. We’re helping make real opportunities happen.
Worried your financial situation might hold you back? A free Dupaco Money Makeover could help you review your finances, explore your options and create a plan for what's next.
By Mike Frommelt | Maintenance technician
By Laney Giellis | Live video teller associate
By Jon Nugent | Branch manager I think I’ve been a golfer my entire life.
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Heads up! This link leads to a different website.
We only do this when it's helpful for you. But we must inform you that Dupaco isn't responsible for the site's content, products, services, policies or sponsors. Also, Dupaco's Privacy Policy does not apply to third-party sites. So, if you have concerns, please look at its privacy disclosures.