Online & Mobile Banking

Shine is Dupaco's free Online and Mobile Banking system which provides members a brighter remote banking experience.

With Shine Online Banking, personal financial management is simplified, with spending analysis and budget tools, alerts, eStatements, free credit score access and more.

Shine Mobile Banking offers a clean and streamlined banking experience from your smartphone with features like mobile deposit, quick balance, Picture Pay, PIN login, and coupons and retail offers.

First things first

If you're a first time user, you'll need to register (it's quick and easy). There are three options for registering for Shine:

  1. Via Desktop: Click on the Register link (under the Online Banking login box) on Dupaco's homepage. See our Online Banking FAQs below for additional information about what’s required to register.
  2. Via mobile browser: Visit m.dupaco.com, and open the drop-down menu in the upper left corner. Scroll down the menu, select Register, and then complete the necessary fields as you’re prompted.
  3. Via Dupaco’s app: Open Shine Mobile Banking on Dupaco’s app. Click on the Register button and complete the necessary fields as you’re prompted.

Accessing Shine: After you have completed your initial registration process, you can log in:

  • to Shine Online Banking from Dupaco's homepage, www.dupaco.com;
  • to Shine Mobile Banking using a mobile device from m.dupaco.com
  • to Shine Mobile Banking using an Apple or Android-powered mobile device through Dupaco's free app.

Download the app: click or scan the QR Code appropriate to your device:

For Apple Devices For Android Devices
Apple QR Code Android QR Code

 

 

Although you can do many of the same things on Shine Online Banking as in Shine Mobile Banking, there are some differences. For a comparison, see the chart below.

Shine comparison chart

   
Comments (20)
online banking
trina
 • 29 days 17 hrs 57 mins 42 secs ago
im looking to change banks how is the online banking is it current like if i use a debt card the money comes right out and shows up on online banking or do you wait a few days before you post the transactions?
 

Re: online banking
Dupaco Moderator
 • 29 days 3 hrs 30 mins 8 secs ago

Hi Trina, with a debit card, if you use your PIN, it posts immediately to the account. If you do a credit transaction, it pends against your account so it reflects in the “available” balance, and you can see the transaction in the pending items on Shine. It posts usually within a couple of days…whenever the merchant posts it. Certain transactions like pay at the pump gas purchases may pend for a different amount and can throw the balance off (example: most pumps hold $1) so you need to watch those so you do not over draw your account. Paying with the PIN will eliminate those issues if your preference is to have items post right away.

 

online banking
trina
 • 29 days 17 hrs 57 mins 42 secs ago
im looking to change banks how is the online banking is it current like if i use a debt card the money comes right out and shows up on online banking or do you wait a few days before you post the transactions?
 

Re: online banking
Dupaco Moderator
 • 29 days 3 hrs 30 mins 8 secs ago

Hi Trina, with a debit card, if you use your PIN, it posts immediately to the account. If you do a credit transaction, it pends against your account so it reflects in the “available” balance, and you can see the transaction in the pending items on Shine. It posts usually within a couple of days…whenever the merchant posts it. Certain transactions like pay at the pump gas purchases may pend for a different amount and can throw the balance off (example: most pumps hold $1) so you need to watch those so you do not over draw your account. Paying with the PIN will eliminate those issues if your preference is to have items post right away.

 

Mobile app login
Shelby
 • 214 days 22 hrs 15 mins 21 secs ago
Do you have plans to allow biometric verification as an alternative to ID + password when logging into the mobile app? Good for security and convenience!
 

Re: Mobile app login
Dupaco Moderator
 • 212 days 3 hrs 49 mins 49 secs ago

Hi Shelby, we appreciate the feature request and will bring it to our technology committee for further review. I agree it would make the sign-in process much quicker!

 

still blocked
logan minnick-heard
 • 278 days 11 hrs 18 mins 45 secs ago
I have called and been told im no longer "blocked" and when i come home and try to sign in im still blocked, I need to pay my bill before 3/4. this happened last month when i tried to pay, i had to call several times....I need this to stop....please call me after 3pm asap 563-499-8628
 

Re: still blocked
Dupaco Moderator
 • 278 days 58 mins 33 secs ago

Hi Logan, we looked into the situation and it has been resolved. Thanks!

 

Linking accounts online
Jennelle G
 • 305 days 2 hrs 51 mins 59 secs ago
My husband opened up a savings account and HSA account. We are both on the accounts. I already have online banking set up and I want to link the two new accounts so I see them when I log in. How do I do that?
 

Re: Linking accounts online
Dupaco Moderator
 • 304 days 23 hrs 34 mins 20 secs ago

Hi Jennelle, linking joint and personal accounts is typically not possible on Shine Online Banking. However, I encourage you to give our Member Service team a call at 800-373-7600 or 563-557-7600, extension 206, to discuss some options.

 

online login
Dedra M
 • 412 days 3 hrs 23 mins ago
Cannot login to my account online. Forgot password and username. Thank You.
 

Re: online login
Dupaco Moderator
 • 411 days 2 hrs 42 mins 16 secs ago

Hi Dedra, you can give Dupaco a call at 800-373-7600 or (563) 557-7600, ext. 0; We would be happy to recover your lost username and password.

 

changing pet name
David L Peters
 • 522 days 22 hrs 58 mins 32 secs ago
I cannot get my pet name to log in. can I change it?
 

Re: changing pet name
Dupaco Moderator
 • 520 days 5 hrs 7 mins 49 secs ago

Hi David, You can change your security questions under the profile section once logged into Shine. If you cannot get logged in, you can try the forgot password link. If you're still having issues, please call us at (563)557-7600 or 800-373-7600.

 

logging on to account !
Gary M.
 • 682 days 15 hrs 22 mins 24 secs ago
For several months it has taken me several attempts to log on before I an finally able to do so. In my latest attempt I had my pass word accepted but then after answering two different questions it went back out to the point where I needed to start all over. It is becoming a real frustration. Perhaps your new system you set up several months ago is mostly ...well...junk ? I will continue to attempt signing in using the same information...I assume as in the past...I will eventually get to my account....but I am in hopes you can get this straightened out
 

Re: logging on to account !
Dupaco Moderator
 • 681 days 3 hrs 10 mins 39 secs ago

Gary, Sometimes this is a browser issue. We'll get in touch shortly to see if we can figure this out!

 

Inactive?
Abby
 • 717 days 15 hrs 12 mins 9 secs ago
I have tried to log into my online account and it said that it's been blocked due to inactivity. I called the number, and the person didn't hardly offer to help at all. I need to be able to check my balance in my account!
 

member number
kyle
 • 745 days 20 hrs 39 mins 38 secs ago
I want to set up my dupaco app but to register i need my member number, and i dont know where to find it
 

Re: member number
Dupaco Moderator
 • 744 days 21 hrs 38 mins 6 secs ago

Kyle, you can call Dupaco (563) 557-7600 / 800-373-7600 ext. 0 or stop into any branch and ask!

 

Mobile App
B. Harris
 • 885 days 2 hrs 52 mins 21 secs ago
Your instructions indicate that I should be able to find the mobile app in my app store--Play Store for me. There are no results for dupaco when I search. Consequently, I have not been able to download. However, from the overall reviews, I'm not sure I want to download it.
 

Re: Mobile App
Dupaco Moderator
 • 880 days 3 hrs 17 mins 6 secs ago

Hello, I'm sorry to hear you are having trouble finding the Dupaco app. You can find the app by clicking on this link: https://play.google.com/store/apps/detailsid=Fi_Mobile.Dupaco&feature=search_result#t=W251bGwsMSwxLDEsIkZpX01vYmlsZS5EdXBhY28iXQ If you still cannot access the app, please contact me at lhemesath@dupaco.com and I will have our experts get in touch with you. Thanks!

 

trouble accessing
Leroy Risley
 • 887 days 4 hrs 6 mins 5 secs ago
For a month now I can not access my checking acct.. I give my username and wait for about 5 min and it asks for my password I put that in and wait about 3 min and it goes back to asking for the username.. What do I have to do now to access my acct.. Thank You
 

Re: trouble accessing
Dupaco Moderator
 • 885 days 23 hrs 10 mins 55 secs ago

Hi Leroy, I apologize for any inconvenience. We'll have someone from our IT department get in touch with you shortly to see what the problem may be.

 

trouble accessing
Lauren
 • 916 days 1 hr 30 mins 58 secs ago
I'm not able to access it keeps telling me that the site is unsecured or that I need to reload. This has been happening for over a week now. I can access the mobile version but I don't like the limited mobile version I need to get on my account like I was able to previously for online banking. Has something changed about online banking that I am unaware of?
 

Re: trouble accessing
Dupaco Moderator
 • 914 days 22 hrs 55 mins 10 secs ago

Hi Lauren, We'll see if our IT department can get this straightened out for you. Someone will be in touch shortly. Thank you!

 

Mobile App
Larry Billmeyer Jr
 • 918 days 18 hrs 57 mins ago
Mobile app does not work on my new phone (Samsung S5), it worked perfect on my old smart phone. I have installed and uninstalled several times. I get the "Dupaco mobile" screen then it crashes.
 

Re: Mobile App
Dupaco Moderator
 • 918 days 3 hrs 38 mins 47 secs ago

Larry, We will have someone contact you shortly to resolve the issue. Thanks!

 

checking acct
mary george
 • 930 days 15 hrs 39 mins 19 secs ago
. would like to have my paper statement in the mail as I had formerly.
 

Re: checking acct
Dupaco Moderator
 • 928 days 22 hrs 34 mins 57 secs ago

Mary, You should still receive a paper statement in the mail unless you have opted to go paperless. If you are not receiving your statements in the mail, call Dupaco at (563) 557-7600/800-373-7600 ext. 206.

 

Not able to access online banking
Cindy
 • 935 days 18 hrs 37 mins 37 secs ago
I too miss ICCU online banking. It was easy to access but I was able to set up my info with Dupaco online banking but I not been able to so. When I logged on with my Username it should have taken me to My Phase and My Picture but not the case/ HELP!! Dupaco online banking is NOT user friendly at all.
 

Re: Not able to access online banking
Dupaco Moderator
 • 935 days 4 hrs 38 mins 51 secs ago

Cindy, I'm sorry to hear you are having difficulty with Dupaco's Shine online banking. We will have someone contact you asap to see if we can't make it a little easier for you. Thanks for your patience!

 

Cannot access online banking
Rose Hornick
 • 944 days 4 hrs 26 mins 38 secs ago
I miss ICCU online banking. I was able to access Dupaco online banking one time when I registered, but since then have not been able to do so.
 

Re: Cannot access online banking
Dupaco Moderator
 • 943 days 3 hrs 59 mins 48 secs ago

Rose, We'll have someone get in contact with you to gather a few more details. Thanks for your patience!

 

Access Problems
Karen A.
 • 964 days 17 hrs 21 mins 4 secs ago
Find it hard to get in to check my accounts now that you are Dupaco. To be specific I can't get in.
 

Re: Access Problems
Dupaco Moderator
 • 963 days 18 hrs 4 mins 43 secs ago

Karen, we'll have someone get in touch with you to make sure you can access your accounts online without issue.

 

security
Tina Campbell
 • 1063 days 21 hrs 23 mins 12 secs ago
How can you delete a question that your answer won't go though?
 

online access - firewall?
stephanie kemmerer
 • 1080 days 22 hrs 5 mins 48 secs ago
Would you care to guess at a few settings updates I can try to get to the shine online banking site from desktop/laptop PC? I've added to Trusted sites, allowed pop ups from the site, allowed some other thing, that I don't recall from the site, but still cannot log into online services to see my accounts from my laptop. Google Chrome - i am able to enter my User ID, but the system times out waiting for a reply. IE - The right pane doesn't even show up Mozilla Firefox - i am able to enter my User ID, but the system times out waiting for a reply. Thanks goodness there is an Android app. Hope to hear from you. Cheers.
 

Windows Phone Support
Matt Ragland
 • 1089 days 19 hrs 52 mins 39 secs ago
Is there a windows phone app in development?
 

Re: Windows Phone Support
Dupaco Moderator
 • 976 days 3 hrs 10 mins 47 secs ago

Sorry Matt, there is no Windows phone app in development at this time.

 

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