Trusteer Rapport malware protection

Trusteer Rapport

The complex, ever-changing world of fraud is making it nearly impossible for most people to identify online threats and adequately protect themselves. Dupaco takes seriously our responsibility to help protect our members from fraud. To that end, we have partnered with IBM® Security to begin offering Trusteer Rapport -- protection against financial malware (malicious software) designed to steal personal and/or financial information while the user is online.

Trusteer Rapport download window

 

Refer to the steps below for guidance on downloading the Trusteer Rapport software to your computer, or visit www.trusteer.com/support for additional help.

STEP 1: Download
Trusteer Rapport software will be available for download ONLY within Shine Online Banking, and ONLY after log in. A download window will display (see the image above). To protect your login credentials and financial information from financial malware and other online threats, you should proceed by clicking Download Now. Depending on which internet browser you’re using, you’ll be asked to run, save or download a file named RapportSetup.exe to proceed with the download.

STEP 2: Install
Once the Trusteer Rapport software has been downloaded to your computer, locate and open the RapportSetup.exe file. After doing so, on-screen instructions will help you proceed with the installation of the software. Dialog boxes will communicate the success of the installation, or any road bumps encountered during installation, and how to proceed.

STEP 3: Set Up
Following a successful installation of Trusteer Rapport, a setup wizard will walk you through acceptance of the terms and conditions of use, and will get you on your way to being protected from financial malware and other online threats.

 
Comments (21)
Trusteer Problem
Otis M
 • 271 days 5 hrs 11 mins 33 secs ago
I recently saw that trusteer was protecting the best crossword site (KCRG puzzle). After some comments with Trusteer the problem was found to be the character replacement portion of the program. When trying to input answers into the puzzle, it started with a capital A, then B, then C, etc. Solution from them was to say never in drop down box for character replacement. Now I have no protection for numbers entered for online transactions. Asked them if they could separate characters from numbers in that option. Thought you should know of this problem. I wonder if other messages or information was changed when sending to other sites.
 

Re: Trusteer Problem
Dupaco Moderator
 • 270 days 10 hrs 43 secs ago

Hi Otis, you can turn the Trusteer off on a site-by-site basis by right clicking on the Trusteer symbol on the address bar and selecting the option to turn it off.

 

Trusteer Problem
Otis M
 • 271 days 5 hrs 11 mins 33 secs ago
I recently saw that trusteer was protecting the best crossword site (KCRG puzzle). After some comments with Trusteer the problem was found to be the character replacement portion of the program. When trying to input answers into the puzzle, it started with a capital A, then B, then C, etc. Solution from them was to say never in drop down box for character replacement. Now I have no protection for numbers entered for online transactions. Asked them if they could separate characters from numbers in that option. Thought you should know of this problem. I wonder if other messages or information was changed when sending to other sites.
 

Re: Trusteer Problem
Dupaco Moderator
 • 270 days 10 hrs 43 secs ago

Hi Otis, you can turn the Trusteer off on a site-by-site basis by right clicking on the Trusteer symbol on the address bar and selecting the option to turn it off.

 

HD Space
Gary R
 • 439 days 20 hrs 6 mins 56 secs ago
Why does this gobble up so much of my hard drive? I had to delete it because it was consuming over 3 gig on my already full drive. When will a version be made for Linux?
 

Re: HD Space
Dupaco Moderator
 • 439 days 13 hrs 57 mins 8 secs ago

Hi Gary, 3 GB is a lot of memory to use up. I would suggest contacting Trusteer support for this particular question as the installation is less than 500 MB, so something might be going on on their end. You can contact them at http://www.trusteer.com/support

 

Existing problems?!
Lizz
 • 824 days 11 hrs 36 mins 25 secs ago
Will this "clean up" any malware that may be already on my computer? Or will it just protect going forward?
 

Re: Existing problems?!
Dupaco Moderator
 • 823 days 15 hrs 24 mins 41 secs ago

Hi Lizz, This will not clean up malware that is already on your computer but it will notify you if you do have malware on your computer.

 

Fee
Linda
 • 824 days 12 hrs 53 mins 26 secs ago
Can I assume there is no extra charge to me when I download for this protection? T
 

Re: Fee
Dupaco Moderator
 • 823 days 15 hrs 56 mins ago

Linda, Trusteer Rapport is completely free to Dupaco members.

 

existing malware
Bruce
 • 826 days 14 hrs 16 mins 51 secs ago
I currently have "malware" protection Will your product still be safe to install?
 

Re: existing malware
Dupaco Moderator
 • 824 days 14 hrs 58 mins 2 secs ago

Bruce, Absolutely. Trusteer is an additional form of protection that will not affect the way your current protection works.

 

virus software
Bruce Rothenberger
 • 826 days 15 hrs 45 mins 49 secs ago
how much Data will Trusteer Raport use to install? i am on a metered data plan
 

Re: virus software
Dupaco Moderator
 • 823 days 13 hrs 9 mins 24 secs ago

Hi Bruce, The total download size for Trusteer is 70 MB.

 

No download
Jay
 • 827 days 13 hrs 18 mins 2 secs ago
I logged into Shine a couple times and the download window never popped up. I made sure that pop ups were not being blocked.
 

Re: No download
Dupaco Moderator
 • 823 days 13 hrs 8 mins 11 secs ago

Jay, The most common cause for this is accidentally dismissing the splash screen, or having a browser plug in that is disabling it. The easiest solution will be to use the link on the right hand side of the Account screen instead of the splash screen. Please click on the Trusteer graphic where it says Download Now.

 

Trusteer Rapport
Todd
 • 827 days 14 hrs 34 mins 40 secs ago
How can I tell if it downloaded? I clicked the download button, but nothing seemed to happen other than the download screen disappeared. I exited and came back in and never got the option to download again.
 

Re: Trusteer Rapport
Dupaco Moderator
 • 823 days 13 hrs 6 mins 41 secs ago

The initial download is the installer, which much be launched after download. How you do that will depend on your internet browser version and setup. Internet Explorer will generally pop a yellow bar at the bottom of the screen with a Run button. Firefox will generally place it in a blue down-arrow at the top. Chrome generally places it in the lower-left of the window. After you execute the installer, it will download further installation files and walk you through the setup. Once it is running, you will see a gray or green box with a white arrow at the top of your browser window, by the address bar.

 

on-line banking
Annette Billmeier
 • 828 days 10 hrs 26 mins 21 secs ago
I cannot get into my bank account ever since I downloaded this. I want it off my computer so please help me get it off of here.
 

Re: on-line banking
Dupaco Moderator
 • 823 days 13 hrs 5 mins 29 secs ago

Annette, We're sorry you are having trouble access Shine online banking. There is nothing in the operation of Trusteer that should cause this, so it would be best if we work with you to figure out what is causing your issue. Please contact our technical support help desk at (563) 557-7600 / 800-373-7600 ext. 209, and someone will happily assist. If you are unable to call in while at your computer during business hours, please reply with as much detail about what you are experiencing as possible and we will do our best to troubleshoot. Although we do not recommend it, if you want to uninstall Trusteer, there are computer-specific instructions at this link: http://trusteer.force.com/PKB/articles/en_US/FAQ/Uninstall-instructions/p

 

virus softwre
John Kompare
 • 832 days 14 hrs 34 mins 41 secs ago
Will this software interfere with my existing virus protector software?
 

Re: virus softwre
Dupaco Moderator
 • 831 days 15 hrs 55 mins 6 secs ago

John, It shouldn't. It's just additional protection. If it does interfere with your current software, contact us asap and we'll have our IT team take a look!

 

"i" & other mobile devices
Nancy Thompson
 • 834 days 11 hrs 20 mins 41 secs ago
I use my iPad and iPhone for mobile banking much more than my desktop. Any news on how soon Trusteer will be available for them? How about the Mac Air laptop?
 

Re:
Dupaco Moderator
 • 831 days 15 hrs 49 mins 26 secs ago

Hi Nancy, At this time we are unsure of when Dupaco will offer Trusteer to mobile devices. We will let you know as soon as possible if/when we start to!

 

software question
Ron Schardt
 • 834 days 11 hrs 23 mins 58 secs ago
Is this software proprietary only to Dupaco members?
 

Re: software question
Dupaco Moderator
 • 831 days 15 hrs 56 mins 50 secs ago

Yes, Ron. Currently, Dupaco is only offering Trusteer for free to its members.

 

Mining
Jim Sale
 • 834 days 11 hrs 52 mins 4 secs ago
Will Trustee Rapport (IBM) be mining our information for sale to advertisers or for other nefarious purposes?
 

Re: Mining
Dupaco Moderator
 • 831 days 15 hrs 57 mins 42 secs ago

Jim, Absolutely not.

 

iPad compatibility
Beth Foxen
 • 835 days 5 hrs 54 mins 15 secs ago
Is the software compatible with my iPad?
 

Re: iPad compatibility
Dupaco Moderator
 • 834 days 13 hrs 10 mins 23 secs ago

Beth, At this time, Trusteer is only made available to desktop computers.

 

Required?
Sean
 • 835 days 9 hrs 38 mins 53 secs ago
Will this someday be a requirement? There's no way I'm installing this. This software hooks into basically my entire system at a very low level - otherwise it would not even be technically possible for it to do what it claims to do in the name of security. You're asking me to install what amounts to spyware in an attempt to combat spyware.
 

Re: Required?
Dupaco Moderator
 • 831 days 9 hrs 40 mins 3 secs ago

Sean. You are correct that Trusteer operates at the driver level, as all anti-malware systems require low-level access to your system to protect it from rogue operations. I have been using Rapport on my PC and Mac for several years, with no ill effects.

 

Ms.
Meri Parent
 • 835 days 10 hrs 12 secs ago
Is there any additional cost for this?
 

Re: Ms.
Dupaco Moderator
 • 834 days 13 hrs 12 mins 13 secs ago

Meri, Trusteer is completely free for Dupaco members.

 

Account Information
K R Johnson
 • 835 days 14 hrs 59 mins 39 secs ago
Will we be required to change passwords or login ID's, or have additional logon information to get to our account information. Also, will any of the steps or requirments change to transfer or access information?
 

Re: Account Information
Dupaco Moderator
 • 835 days 14 hrs 43 mins 49 secs ago

Hi there, Your username and password will remain the same. Everything about Shine Online Banking will remain the same. It will just have additional protection.

 

multiple computers
Sally
 • 835 days 15 hrs 17 mins 14 secs ago
We have a desktop and two laptops, can we download this protection more than once?
 

Re: multiple computers
Dupaco Moderator
 • 835 days 14 hrs 44 mins 55 secs ago

Hi Sally, Yes. You should download Trusteer on all of your computers.

 

Cost
Steve
 • 835 days 19 hrs 55 mins 32 secs ago
Will there be a charge or fee for this?
 

Re: Cost
Dupaco Moderator
 • 835 days 14 hrs 46 mins 5 secs ago

Steve, Trusteer is absolutely free to Dupaco members.

 

Cell Phones
Tricia
 • 837 days 5 hrs 42 mins 36 secs ago
Can we download this protection to Iphones, Android phones and devices?
 

Re: Cell Phones
Dupaco Moderator
 • 836 days 12 hrs 56 mins 47 secs ago

Hi Tricia, No. At this time, Dupaco is offering Trusteer Rapport to protect desktop computers only.

 

Free
Pat
 • 837 days 22 hrs 36 mins 51 secs ago
This is a Free download I assume and no Subscription fees?
 

Re: Free
Dupaco Moderator
 • 837 days 10 hrs 14 mins 55 secs ago

Correct, Pat. Dupaco is making Trusteer Rapport completely free to members who are enrolled in Shine Online Banking.

 

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