How Dupaco Communicates
In our world today, fraud is a pervasive problem. It's very easy to create a website that looks legitimate; easy to impersonate a call coming from a familiar business or organization; easy to produce a convincing e-mail. The bottom line is that it's easy to fall into a trap and unknowingly provide personal and financial information to criminals.
As your financial institution, Dupaco already has your account information, Social Security number, address, and all the other information we need -- and are required to collect by law. Therefore, Dupaco:
If you are ever concerned about the legitimacy of communication that appears to be from Dupaco, do not provide any information, and instead contact Dupaco directly to inquire about the communication.
Dupaco's communication to members via email:
Dupaco regularly will ask for your opinion on how well Dupaco is taking care of you and your family. These e-mails contain a link and request generic, non-financial information from the recipient. Surveys may request feedback on Dupaco services or be triggered by a specific transaction completed in person, by phone, or online with Dupaco within the last week. Your feedback will help us meet our goal of being the best financial institution you’ve ever experienced! (Note: We will never ask you for your account number, SSN, or password in a survey!) View a sample survey e-mail.