Daily Dupaco

Thursday, June 21, 2018

Mobile deposit service temporarily unavailable

Mobile deposit is now available to members.

(Updated July 5 at 5:50 p.m. CT)

On June 29, our mobile deposit provider restored our service and indicated that we could resume making deposits. However, the delivery of the checks to Dupaco for crediting to members’ accounts has been delayed.

At this time we do not know when we will begin receiving the deposit data, and encourage our members to use alternate deposit channels, including ATM and Shared Branching locations, if you are unable to visit one of our branch offices.

We will update this message as we know more, and apologize for the continued inconvenience our mobile deposit partner has caused. This level of of service is not what we expect from our critical service partners.

(Updated July 3 at 7:45 a.m. CT)

Mobile deposit, typically available to members via Dupaco's mobile app, is temporarily unavailable due to a service outage experienced by our mobile deposit partner. They are working diligently to get the service back online.

We apologize for the inconvenience but offer the following cash or check deposit alternatives: Dupaco branches, deposit-accepting ATMs, shared branch credit unions. If you’d like assistance with these alternatives, please call Dupaco at 800-373-7600, ext. 0.

Mobile deposits submitted on 6/20/2018 which have not yet posted to your account will be processed as soon as we are able. Members impacted by this delay are asked to please call Dupaco for assistance.

Updates will be posted to this page and in Dupaco's app as they become available.

(Previous update: 6/26/2018 at 8:15 a.m. CT)

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