Daily Dupaco

Tuesday, May 15, 2018

Dupaco Community Credit Union Opens Learning Lab Branch in Marion

Dupaco Community Credit Union Opens Learning Lab Branch in Marion

Dupaco Community Credit Union has opened its full-service learning lab branch at 5970 Carlson Way as part of a new development near the intersection of Highways 151 and 13 in Marion.

Construction of the two-story, 7,140 square foot branch began in August 2017. The new building is among the first as part of a new, 20-acre mixed-use development called Squaw Creek Crossing, which is situated on the northeast side of the intersection. A golf driving range previously occupied the site.

Full-service Dupaco branches are primarily designed to help members understand money and improve their financial positions. Some back-office support employees also will occupy the space.

The learning lab branch focuses on teaching members how to control their money through hands-on demonstration of Dupaco desktop, tablet, and mobile deposit services, and more.

The branch also features a service delivery technology called an interactive video teller, which allows live tellers to conduct real-time, face-to-face video transactions from a distance. Dupaco employees located at a central location in Dubuque remotely operate the Marion lobby and drive-through video teller machines.

The new video teller technology is intended to boost the credit union’s mission to improve each member’s financial position, according to Dupaco Chief Marketing Officer David Klavitter.

“Video tellers give members more access to Dupaco branch employees in order to have deeper conversations about money, products, and services,” he said. “We also expect the video tellers to increase future opportunities for member convenience—to serve more members, in more places, with expanded hours of service.”

In addition to the video teller technology, the Marion Learning Lab Branch features:

  • iPad training counters to help members learn how to use Dupaco’s increasing number of convenient mobile services; 
  • Interactive laboratory tables for small group discussions and offices;
  • Built-in electronic wall displays to aid in consultations about money; and 
  • Signage and lighting which use LED illumination to conserve energy and reduce electricity costs by more than 35% annually.

Dupaco serves members from 18 full-service branch offices. In Linn County, those three branches are:

Resources from a former Dupaco office at 501 4th Ave SE in Cedar Rapids were transition to the new Marion office and a live video teller outlet inside the NewBo City Market.

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