Thursday, June 29, 2017
Taking the mystery out of the machine
Interactive Teller Machines are making their way into more Dupaco branches. The video teller machines allow members to make transactions via a remote Dupaco teller in real time. Learn more about the newest way to conduct transactions:
Is this technology replacing people?
No. In fact, Dupaco’s interactive tellers allow on-site staff to have deeper conversations with members about money. “Now we can spend more one-on-one time with our members to do Credit History Lessons, Money Makeovers, help with budgeting and more,” says Collin Olson, member service representative at the San Marnan Learning Lab in Waterloo, Iowa. “An extra perk of having ITMs is that it allows our drive-ups to have extended hours, so our members can speak to live tellers before and after our branch lobby hours.”
Do I need my debit card to use an ITM?
No. “You simply touch the screen, and it connects you to one of our live Dupaco tellers,” Olson says.
Shortly after the opening of the San Marnan Learning Lab in Waterloo, Iowa, Dupaco member Donovan Miles (left) uses the Interactive Teller Machine with the help of Dupaco's Collin Olson. (G. Brown photo)
What transactions can I do?
Cash and check deposits, withdrawals, transfers, loan payments, ordering checks and much more. “Our members can do just about all the same transactions they would if a teller at the branch were helping them,” Olson says.
Are the ITMs difficult to use?
“Many of our members are amazed by how a real person actually pops up on the screen to assist them, how easy they are to use and how much the tellers can do for them,” Olson says.
Dupaco features Interactive Teller Machines at the following locations: