If you suspect your card has been lost or stolen, it's important to take action immediately.
First, call Dupaco at (563) 557-7600 / 800-373-7600, ext. 0, to report the issue. A block will be placed on your card to prevent any transactions in the event the card has fallen into the wrong hands. You will then be issued a new card.
Next, keep an eye on your statements and credit card activity. Monitor transactions and statements using Dupaco's Shine Online Banking. Consider setting up eNotifiers to alert you via text or e-mail of any card activity. (To set up eNotifiers, log in to Shine Online Banking and click on the eNotifiers tab.) Report any suspicious activity to Dupaco immediately. Read more about fraud prevention and recovery.
My credit score is not that great, can I still qualify? Everyone’s financial situation is different. And because of that, Dupaco takes your situation into factor—along with your credit score—when determining your qualification on our Platinum Visa credit card. A lower credit limit may need to be set at the beginning, and as your credit score improves, your limit can increase. Another option is a share-secured credit card. In this case, the amount of your credit limit is held in your savings as collateral, giving you the benefit of the credit card while improving your credit score.
If you still have questions about your eligibility for a Dupaco Platinum Visa, please contact our Consumer Lending team by calling (563) 557-7600 / 800-373-7600, ext. 202 or emailing loans@dupaco.com.
Is Dupaco's Platinum Visa accepted throughout the world?
Yes. The Platinum Visa credit card is highly recognized and accepted at most every retail or department store, airline, hotel and motel…throughout the United States and all over the world! And if you should ever have questions or problems, you’ll be dealing locally with your credit union—someone you know and trust.
Can I get cash advances?
Yes. In addition to charging purchases, your Dupaco Platinum Visa credit card permits you to get ready cash—just about anywhere you need it. The fee for advances is only 1.5% of the amount requested ($3 minimum to a maximum of $15), and finance charges do apply. There's no special arrangement to repay. Cash advances show up on your monthly statement along with your purchases.
To make cash withdrawals at ATMs worldwide which display the Visa network symbol, a Personal Identification Number (PIN) is required. To set up your PIN, call 1-888-891-2435 from the phone number you have on account at Dupaco, and follow the prompts. If there are two card holders with the same card number, each card holder will need to call separately to PIN each card, which can have different PINs.
Can I use my Dupaco Platinum Visa for overdraft protection?
No. Visa accounts cannot be used for overdraft protection. Our standard share account overdraft sequence and Overdraft Privilege products are currently in effect. Please refer to your membership materials or contact the credit union for more information.
Are there other card benefits?
Yes. Our Platinum Visa card features service benefits at no extra cost, including: Auto Rental Insurance, $500,000 Travel Accident Life Insurance Coverage, Warranty Manager Service, and Travel and Emergency Assistance. Policy provisions apply. Verified By VISA is also available, providing additional security when shopping online.
Reduce your credit card debt with no balance transfer fees
Move your high-interest credit card balances to your existing Dupaco Visa by logging in to Shine Online Banking or by calling Dupaco at 800-373-7600 / (563) 557-7600.
At Dupaco, you'll never pay a balance transfer fee nor will you pay an annual fee on your Platinum Visa.
If you don't have a Dupaco Platinum Visa yet, apply online today!
