Mobile Deposit FAQ
What is mobile deposit?
Mobile deposit is a way to electronically deposit checks from your Internet-enabled iPhone, iPad, or Android-powered mobile phone.
How does mobile deposit work?
Using Dupaco’s app, you’ll take a photo of the front and back of a properly endorsed paper check. The check will pass through certain checkpoints for validation and, if accepted, will be credited to your checking or primary savings account.
Who is eligible to use mobile deposit?
Members whose Dupaco accounts have been in good standing for a minimum of 90 days may use mobile deposit. Any fraudulent activity will result in termination of mobile deposit privilege, and possible closure of Dupaco accounts.
What do I need in order to use mobile deposit?
To make a mobile deposit, you must:
- Be eligible to use this service (see Who is eligible to use mobile deposit?),
- Use an Apple- or Android-powered device equipped with a camera,
- Have access to a cellular or wireless Internet connection,
- Be signed up to use Dupaco’s Shine Online Banking, and
- Have Dupaco's free app (version 2.0 or later) installed on your device.
Is there a cost to use mobile deposit?
Mobile deposit is FREE to all Dupaco members.
Is there a limit to the number of checks or amounts I can deposit?
There is no limit to the number of checks you can deposit. There is a $2,500-per-item, per-day limit, and within any 30-day rolling period members may not exceed $5,000 in mobile check deposits.
Is it safe?
Yes, just like the rest of Dupaco’s Shine Mobile Banking, mobile deposit is also safe and secure.
How do I make a mobile deposit?
- Endorse the back of your paper check with your name and the words "For Mobile Deposit".
- Launch Dupaco’s app (remember, you must be using version 2.0 or later).
- Select Shine Mobile Banking from the menu.
- Log in to Shine.
- From the menu, select Mobile Deposit.
- Review the terms of service and proceed through the steps to photograph your check and complete your mobile deposit.
When will my deposit be available in my account?
Deposits are not immediately available. Dupaco’s Funds Availability policy applies to mobile deposits, with $200 becoming available when the deposit is posted and the remainder available within two (2) business days. Mobile deposits will post according to the following schedule: Deposits made before 4 p.m. CT Monday through Friday will be posted the same day from 4–6 p.m. CT. Deposits made after 4 p.m. CT OR on weekends or holidays will be posted on the next business day from 4–6 p.m. CT.
What should I do with the paper check after I have made a mobile deposit?
Once your mobile deposit has been posted to your account, retain your check for 14 days and then you may destroy it.
To which account may I make a mobile deposit?
You can select a checking account or your primary savings account.
Can I make deposits to my business checking account?
Mobile deposit is intended for personal accounts. Dupaco offers a remote check-deposit solution called NetWork Deposit for high-volume-check businesses. For more information and a free cost estimate regarding NetWork Deposit, contact Dupaco’s Business Services Department at 800-373-7600 / (563) 557-7600, ext. 203.
What type of checks can be accepted for deposit?
Only single-party domestic checks made payable to the owner(s) of the account may be deposited. The following is a list of unacceptable items that may NOT be submitted by mobile deposit:
- A Dupaco check drawn on your own account.
- Third-party checks – Checks payable to someone else, endorsed by that person, and signed over to you.
- Incomplete items – Checks that do not contain signatures of the maker.
- Non-negotiable items – The online deposit of any item stamped with a "non-negotiable" watermark is prohibited.
- Returned checks – Any check you deposited that is returned to us as not payable as a result of insufficient funds, a stop payment, or other related reasons.
- Altered checks – Any check that contains evidence of a change (correction fluid, crossed-out amounts, etc.) to information on the face of the check.
- Foreign checks – Any check issued to you and drawn on a financial institution in another country.
- Savings bonds.