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Comments (6)
Interactive Teller Kiosk
Glenn L
 • 58 days 19 hrs 5 mins 9 secs ago
Just used the Interactive Kiosk at NewBo this morning for the first time. It was a slick process. However, there is a lot of outside noise around the kiosk in the building since essentially it's a big warehouse. Makes it difficult to hear the teller. Would be nice to have it somehow in a location that muffles the ambient surrounding sounds. Thanks much.
 

Re: Interactive Teller Kiosk
Dupaco Moderator
 • 57 days 20 hrs 48 mins 8 secs ago

Hi Glenn, we're happy to hear that you enjoyed using our Interactive Teller Kiosk! Thank you for the feedback about surrounding sound - we will pass it along to the right people for consideration with current and new ITMs. Have a great day!

 

Interactive Teller Kiosk
Glenn L
 • 58 days 19 hrs 5 mins 9 secs ago
Just used the Interactive Kiosk at NewBo this morning for the first time. It was a slick process. However, there is a lot of outside noise around the kiosk in the building since essentially it's a big warehouse. Makes it difficult to hear the teller. Would be nice to have it somehow in a location that muffles the ambient surrounding sounds. Thanks much.
 

Re: Interactive Teller Kiosk
Dupaco Moderator
 • 57 days 20 hrs 48 mins 8 secs ago

Hi Glenn, we're happy to hear that you enjoyed using our Interactive Teller Kiosk! Thank you for the feedback about surrounding sound - we will pass it along to the right people for consideration with current and new ITMs. Have a great day!

 

locked out
Karen W
 • 652 days 18 hrs 39 mins 53 secs ago
Why do I get locked out because I don't log on more often? I usually just check in at the end of the month to get a statement.
 

Re: locked out
Dupaco Moderator
 • 652 days 17 hrs 14 mins 34 secs ago

Hi Karen, there is no minimum number of times you must log in per month to access Shine. Usually getting locked out results in incorrect login information being entered. Please call us at 563-557-7600 / 800-373-7600, extension 0 and we'll help you get connected to Shine.

 

Open my account
Tim hayes
 • 837 days 8 hrs 39 mins 43 secs ago
Why can't I view my account on line, it has me locked out
 

Re: Open my account
Dupaco Moderator
 • 836 days 20 hrs 10 mins 47 secs ago

Hi Tim, our server was experiencing some issues over the weekend. They have been corrected, and you should be able to log in just fine now.

 

credit score
Diana B.
 • 1270 days 18 hrs 58 mins 51 secs ago
How can I check my credit score?
 

Re: credit score
Dupaco Moderator
 • 1270 days 16 hrs 48 mins 41 secs ago

Hi Diana, In order to do this, you should make an appointed for a Money Makeover with one of our financial representatives. They'll look into your credit score and tell you how to proceed with the information. Go here: /money-makeover.html

 

Registration!
Candy Astelle
 • 1596 days 21 hrs 34 mins 32 secs ago
I will AMEN that! Where is registration?
 

Re: Registration!
Dupaco Moderator
 • 1596 days 20 hrs 9 mins 25 secs ago

Candy, You will find registration for online banking on the homepage. It will be on the right side of the page. If you need further assistance, call Dupaco and we'd be happy to step you through registration. Our number is 800-373-7600.

 

New WEB page
Bill Holmes
 • 1705 days 19 hrs 22 secs ago
I am extremely frustrated and annoyed that Dupaco took a completely user friendly WEB site and made it impossible. I used to go on line to Dupaco, hit Shine, and access my accounts. Now I push keys until I find a place to log in. I thought keying "access" would work but it just sends me on a chase. I really don't know how to do it!! I suppose I'll figure it out but I'm extremely irritated!
 

Re: New WEB page
Dupaco Moderator
 • 1597 days 19 hrs 7 mins 3 secs ago

Bill, sorry to hear you are having trouble finding the login for Shine. You can now enter your username right from our homepage, www.dupaco.com. (Get to the homepage from here by clicking the Dupaco logo in the top left of this page.) Once there, enter your username in the box under "Online Banking" that appears in green in the top right quadrant of the page.

 

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