Using the credit union’s mission and the board’s vision as guideposts, Dupaco’s senior leadership team helps implement strategic initiatives and keeps the day to day credit union operations running smoothly.
President & Chief Executive Officer
Joe Hearn joined Dupaco in 1986 as director of marketing, later promoted to executive vice president. In that role, he oversaw all elements of the credit union’s branding, marketing, and public relations initiatives until 2008, when he transitioned to chief operating officer. He was named president and chief executive officer in 2012.
Hearn’s state and national credit union leadership roles include serving on the board of directors of the Credit Union Executives Society (CUES), in which he is also a past chair, and serving as on the board of directors and as past chair of the Iowa Credit Union League (ICUL). Additionally, he is a past member of the board of directors of Affiliates Management Company (AMC), a wholly-owned subsidiary of ICUL that oversees operations of ICUL’s operating companies.
He is also a past member of the Credit Union National Association (CUNA) State Credit Union Subcommittee, CUNA Plan to Win Task Force, and was inducted into the CUNA Marketing Council Hall of Fame in 2010. He is also a former board member and chair of the Iowa Credit Union Foundation and was an American Advertising Federation 9th District Silver Medal Award recipient in 2000.
Locally, Hearn serves on the Board of Directors of the Greater Dubuque Development Corporation, the Steeple Square Board of Directors and is involved with Resurrection Parish and Holy Family. He also serves on the board of the Dupaco R.W. Hoefer Foundation.
Hearn holds the Certified Chief Executive (CCE) designation from CUES having completed CEO Institute conducted at the Darden School of Business at the University of Virginia, the Johnson Graduate School of Management at Cornell University, and The Wharton School at the University of Pennsylvania.
Hearn is a proud alumnus of Loras College, having earned undergraduate degrees in marketing and management. He also earned his MBA from the University of Dubuque.
Chief People Officer
Lisa Bowers joined Dupaco in 2015 with more than 12 years of human resources and organizational development experience. Her expertise includes talent management, organizational development, training, and leadership and management coaching.
Bowers has held several board positions in organizations such as Women’s Leadership Network, Dubuque Chamber of Commerce Young Professionals, YP Days of Caring. She is a Junior Achievement volunteer, assists as a St. Mark’s volunteer and is active in Grand View United Methodist Church.
Bowers was awarded Young Professional of the Year and is a recipient of the Telegraph Herald Rising Star Award. In 2012 and 2014, she received the Meghan Hackett Leadership Award and Women of Achievement – Service & Support of Community award, respectively.
Bowers holds a BA in Education from Wartburg College in Waverly, Iowa.
Chief Operating Officer
Matt Dodds joined Dupaco in 2003, with nine years of consumer lending experience in Salt Lake City, Utah, and Denver Colo. Until 2012 he served as Dupaco’s senior vice president of consumer lending, where he was responsible for all consumer lending functions within the credit union, including home equity lending, auto/RV lending, indirect lending, merchant financing, and credit cards. In 2012 he became the Chief Operating Officer and today he supports and works collaboratively with the leaders of Dupaco’s 18 physical branch locations, Consumer Lending, Mortgage Lending, Business Services, and the Member Solutions Department.
He is a current and past participant in regional and national credit union organizations including the CUNA Lending Council, CUNA Mutual Group Customer Experience Advisory Panel, AdvantEDge Analytics Co-Creation Council, CUES and the Northeast Iowa Chapter of Credit Unions.
Dodds holds a BA in finance, with a minor in accounting from Minnesota State University, Mankato. His continuing education milestones including holding the Certified Chief Executive (CCE) designation from CUES having completed CEO Institute conducted at the Darden School of Business at the University of Virginia, the Johnson Graduate School of Management at Cornell University, and the Wharton School at the University of Pennsylvania. He has also completed the CUNA School of Residential Mortgage Lending. Additionally, Dodds received the Dubuque Area Rising Star award in 2008.
Locally, he is currently the Vice Chair of the Iowa Credit Union League Board of Directors. Matt is also the past president and a current board member of Opening Doors, a nonprofit organization who help women and children who are experiencing homelessness in Dubuque, IA. Matt is also actively involved with Holy Family Catholic Schools and Resurrection Church. In the past, Dodds has supported the Dubuque Jaycees, United Way, the Dubuque Chamber of Commerce, and an Executive Committee member for Young Professionals of Dubuque.
Chief Information Officer
Steve Ervolino oversees the multi-layered security systems Dupaco uses to protect member financial data, as well as Dupaco’s business continuity plans for IT and operations. He has managed the implementation and support of a wide variety of systems, from the commodity Exchange platform, to complex disaster recovery, virtualization and voice-over-IP systems.
Since joining Dupaco’s staff in 1999, Ervolino’s blend of operational business experience and technical skills has been instrumental in aligning Dupaco’s technology platforms with fundamental business processes.
He is active in his church as a lector and Eucharistic minister, and regularly leads retreats for both adults and teens.
He earned a BA in Computer Information Systems from Clarke University, and a BA in Business Management from Loras College, both in Dubuque.
Chief Financial Officer
Danielle Gratton, a certified public accountant (CPA), came to Dupaco in 2006 after working for the prominent accounting firms McGladrey & Pullen LLP in Waterloo, Iowa, and PricewaterhouseCoopers, LLP in Chicago, Illinois.
She is a member of the CUNA CFO Council and CUES, as well as the Iowa Society of CPAs and the American Institute of CPAs.
Gratton currently is treasurer for the Dupaco R.W. Hoefer Foundation and is a director for the Iowa Credit Union Foundation as well as the Two by Two Character Education. She is also a chair member for the Stonehill Benevolent Foundation. In 2009, the Women’s Leadership Network recognized her with an award for Outstanding Professional Woman (Wuppy Award). In addition, Gratton received the Telegraph Herald Rising Star award in 2012.
Gratton holds a BS in Accounting and a MSA, both from University of Illinois at Urbana-Champaign.
Chief Marketing Officer
David Klavitter rejoined Dupaco in 2009 after working as vice president of editorial communication for the Credit Union National Association (CUNA) in Washington, D.C. Prior to CUNA, he was a member of Dupaco’s marketing team from 1996-1999.
Klavitter is active in state and national credit union initiatives, including the Iowa Credit Union League’s Advocacy Committee and treasurer of the state’s Credit Union Political Action Committee. He also serves as a trustee for the Credit Union National Association’s federal Credit Union Legislative Action Council in Washington, D.C.
Klavitter is an alumnus of the Filene Research Institute’s i3 (Ideas, Innovation, Implementation) program. He is a Credit Union Development Educator, and has been active in the World Council of Credit Unions with experience in Peruvian credit union issues. Klavitter is a recipient of the American Advertising Federation’s Silver Medal Award.
Locally, he serves on the City of Dubuque Historic Preservation Commission, as well as the board of the American Red Cross, where he is a long-time disaster volunteer. Klavitter is a founding board member of Heritage Works, which leverages architectural heritage to drive community revitalization and economic development.
He earned a BA in public relations and journalism from the University of Northern Iowa in Cedar Falls, Iowa and an MBA from Johns Hopkins University in Baltimore, Maryland.
Chief Risk Officer
Todd Link began his employment with Dupaco in 2014, with 15 years of experience in the financial services industry having served in a variety of roles including operational, risk, technology, training, and electronic banking.
Link is tasked with mitigating risk for the credit union, managing card services and the ATM network, and is Dupaco’s security officer.
Link holds a bachelor’s degree from Loras College and a master’s degree from the University of Dubuque. He is a graduate of the Stonier Graduate School of Banking and the Wharton Business School Leadership program. With his depth of knowledge, he has served in an advisory capacity to several leading financial technology providers. Additionally, he has written and spoken nationally on the future use of technology and security in electronic banking.
He serves on the Board of the Holy Family Catholic Schools, and is an adjunct instructor in the Life MBA program at the University of Dubuque. Link is also a Board member of Shazam. The Shazam Network, founded in 1976, is one of the last remaining member-owned and controlled electronic funds transfer (EFT) networks and processors in the industry.