The complex, ever-changing world of fraud is making it nearly impossible for most people to identify online threats and adequately protect themselves. Dupaco takes seriously our responsibility to help protect our members from fraud. To that end, we partnered with IBM® Security to offer Trusteer Rapport — protection against financial malware (malicious software) designed to steal personal and/or financial information while the user is online.
Protect yourself with Trusteer Rapport in 3 easy steps:
Refer to the steps below for guidance on downloading the Trusteer Rapport software to your computer, or visit www.trusteer.com/support for additional help.
STEP 1: Download
Trusteer Rapport software is available for download ONLY within Shine Online Banking, and ONLY after log in. A download window will display (see the image on the right).
To protect your login credentials and financial information from financial malware and other online threats, you should proceed by clicking Download Now. Depending on which internet browser you’re using, you’ll be asked to run, save or download a file named RapportSetup.exe to proceed with the download.
STEP 2: Install
Once the Trusteer Rapport software has been downloaded to your computer, locate and open the RapportSetup.exe file. After doing so, on-screen instructions will help you proceed with the installation of the software. Dialog boxes will communicate the success of the installation, or any road bumps encountered during installation, and how to proceed.
STEP 3: Set Up
Following a successful installation of Trusteer Rapport, a setup wizard will walk you through acceptance of the terms and conditions of use, and will get you on your way to being protected from financial malware and other online threats.
Why did Dupaco select this software?
Trusteer Rapport is owned by IBM – a trusted name in security solutions. After thorough research, Dupaco concluded the company and the software meets our safety and security standards.
How will this software be made available?
Trusteer Rapport will ONLY be made available for download through Shine Online Banking after your successful log in. For more information on this, please read on.
Why is Dupaco asking me to download and run this software?
Dupaco takes exhaustive steps to protect the information transmitted when members use online banking so that it is not intercepted by unauthorized parties. With the addition of Trusteer Rapport software, the computers our members use can also be protected against potential risks of financial malware that other antivirus software is not designed to combat.
Am I required to download the software?
No. As an alternative, you can close the download window, or choose Remind Me Later. Because we feel strongly that this software will offer you added fraud protection, those who skip the software download will be presented the Trusteer Rapport download splash window every seven days while logged in to Shine Online Banking.
How can I be assured the download file is safe?
Typically, we would tell you to avoid downloading files from the internet, especially if you do not know the file’s origin. Therefore, for your protection and peace of mind, we’re making the file download for Trusteer Rapport available ONLY within Shine Online Banking. After log in, you’ll be presented a window with the option of downloading the Trusteer Rapport software.
What does it mean if I see the download window even after I’ve downloaded Trusteer Rapport on my computer?
It is likely that your installation of the software was unsuccessful or incomplete. In this case, click download, and follow the steps at left all the way through set up.
Should I download and install Trusteer Rapport on all the computers I use?
Yes. When you log in to Shine Online Banking from a computer that has not yet been protected with Trusteer Rapport software, the download window will appear, prompting you to download the software.
Will I pay anything for the download or use of the software?
No. Dupaco is making Trusteer Rapport completely free to members who are enrolled in Shine Online Banking.
Must I launch Trusteer Rapport each time I use my computer?
No. Trusteer Rapport will automatically run in the background on your computer at all times, unless you stop or uninstall it.
What types of fraud does Trusteer Rapport protect against?
When downloaded and enabled, Trusteer Rapport will protect you against two types of fraudulent attacks:
- Financial malware: Automatically and silently downloaded onto the computer when browsing the internet, malware is a type of virus that silently captures login information and transfers it to criminals as the login is performed and can also alter executed transactions without being detected.
- Phishing attacks: Criminals build fake websites that look very similar to a financial institution or e-commerce website to lure the user into submitting online banking login information or other sensitive data. This is later used to access the user’s account or make unauthorized purchases.
Is this software compatible with Macintosh and Windows operating systems?
Yes. A thorough and up-to-date listing of compatible operating systems can be found at www.trusteer.com/support.
How does Trusteer Rapport work?
Following a member-initiated download to their computer, Trusteer Rapport will run silently in the background to:
- Protect your internet connection and create a tunnel for safe communication with Dupaco’s website and other websites protected by Trusteer;
- Remove existing financial malware from your computer immediately;
- Prevent financial malware infections when accessing malicious websites or downloading malicious applications; and
- Stop phishing attacks from stealing your login credentials and data.
Is the software capturing or storing any of my credentials or account information?
No. Trusteer Rapport will capture your Shine login ID; however, your login ID is stored in encrypted format and cannot be decrypted by IBM Security.
What’s the difference between Trusteer Rapport and other malware or virus protection?
Whereas most antivirus and malware solutions will not protect against financial malware, Trusteer Rapport is optimized to protect against financial malware that steals login credentials and financial information.
Should I remove any existing antivirus program from my computer after I’ve downloaded Trusteer Rapport?
Definitely not. Antivirus programs can protect against viruses that interfere with or slow down a computer. Therefore, antivirus protection should be used in conjunction with Trusteer Rapport.
Is all Internet activity protected by Trusteer Rapport?
To know whether the webpage you’re visiting is a Trusteer Rapport-protected page, look at the web browser’s address bar, where the Trusteer Rapport arrow will be displayed. If the arrow is green, it IS a page being protected by Trusteer Rapport. If the arrow is grey, it IS NOT a page being protected, in which case you can click on the grey arrow and select “Protect this website”. This action will ensure that all activity on this page will be safeguarded by Trusteer Rapport.
|A webpage protected by Trusteer Rapport will display the GREEN arrow.
|A webpage NOT protected by Trusteer Rapport will display the GREY arrow:
Will Trusteer Rapport tell me if it has detected and/or taken action against malware threats?
Yes. Trusteer Rapport delivers information on threats and may recommend actions to take. This information can be viewed through the Trusteer Rapport console, accessible by clicking on the arrow near the web browser’s address bar.
Will running Trusteer Rapport slow my computer down or interfere with any other computer programs?
Performance speed will not be affected. In some cases, Trusteer Rapport will warn you that a particular webpage you’re trying to reach may pose a risk, in which case you can decide whether to proceed. In addition, for added protection Trusteer Rapport will obstruct behavior that is often used by malware, such as taking screen captures of browser windows. In these instances, you may be able to adjust the settings in the Trusteer Console, or you can manually stop Trusteer Rapport from running. These actions will reduce the level of protection, or stop protecting the computer altogether if you opt to stop running Trusteer Rapport.
Is Trusteer Rapport available for mobile devices?
No. At this time, Dupaco is offering Trusteer Rapport to protect desktop computers only.
Must I install software updates?
No. Trusteer Rapport will automatically run updates; no action on your part is required.
Where can I turn for answers to questions about the software download, installation or performance?
A robust question-and-answer bank exists on the Trusteer Rapport website at www.trusteer.com/support. Through this website you can also chat with Trusteer Rapport experts or request a return call from their support team. Trusteer Rapport staff will never ask for your Dupaco account information.