How Dupaco Communicates


Dupaco uses a multitude of ways to communicate directly with members, including U.S. mail, phone, e-mail, messages within Shine Online Banking, and more.

In our world today, fraud is a pervasive problem. It's very easy to create a website that looks legitimate; easy to impersonate a call coming from a familiar business or organization; easy to produce a convincing e-mail. The bottom line is that it's easy to fall into a trap and unknowingly provide personal and financial information to criminals.

As your financial institution, Dupaco already has your account information, Social Security number, address, and all the other information we need -- and are required to collect by law. Therefore, Dupaco:

  • Will NEVER solicit you and ask for your member or account numbers, or online banking credentials such as user name or password.
  • Will NEVER utilize internet browser pop-ups or advertisements that request you to enter financial information or login credentials.
  • Will NEVER contact you and ask for your credit or debit card number, personal identification number (PIN), or 3-digit security code.

If you are ever concerned about the legitimacy of communication that appears to be from Dupaco, do not provide any information, and instead contact Dupaco directly to inquire about the communication.

Dupaco regularly sends the following e-mails to members:

Transaction and Service Quality E-mails: These e-mails are intended to collect feedback from members on the service provided by Dupaco staff. These e-mails contain a link and request generic, non-financial information from the recipient. Surveys may request feedback on Dupaco service or be triggered by a specific transaction completed in person, by phone, or online with Dupaco within the last week. View a sample survey e-mail.

Relationship Satisfaction Survey: In March and April of 2017, Dupaco is working with an independent research firm, Raddon Financial Group (RFG). Surveys will be mailed and e-mailed to a sample group of Dupaco members. This survey is intended to assist Dupaco in improving our products and services. The responses you provide to this survey are completely confidential and will be used to help us learn what we are doing well, and where we need to improve. The paper version will contain an optional website address where survey participants can respond to the survey electronically, if they prefer. The email survey will contain a link. Both surveys request information regarding length of credit union membership, overall satisfaction with Dupaco, level of agreement with branding statements, deposit and loan balances between all financial institutions the member utilizes, other financial institutions utilized, and household income. Participants for the survey are randomly selected through a probability sampling framework designed by Raddon Financial Group.

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Comments (1)
Member feedback
John N
 • 588 days 2 hrs 50 mins 29 secs ago
I was very pleased to see the Dupaco insert in the CR Gazette last Sunday. I am also pleased to hear about the positive social projects Dupaco funds/facilitates as reported by public radio. How many members do I need to find here in Independence before Dupaco opens a branch here in one of the vacant store fronts in the strip mall. I have no financial interest in the strip mall or in the lease of vacant store fronts. (My wife says an old guy like me needs, to ride my bike over to do my financial transactions). Years ago when the banks in Dyersville, IA were not providing the service we needed I talked dad into bringing up the idea for a Dyersville branch. Dad would be proud of Dupaco's growth! Thanks for listening Joe
 

Member feedback
John N
 • 588 days 2 hrs 50 mins 29 secs ago
I was very pleased to see the Dupaco insert in the CR Gazette last Sunday. I am also pleased to hear about the positive social projects Dupaco funds/facilitates as reported by public radio. How many members do I need to find here in Independence before Dupaco opens a branch here in one of the vacant store fronts in the strip mall. I have no financial interest in the strip mall or in the lease of vacant store fronts. (My wife says an old guy like me needs, to ride my bike over to do my financial transactions). Years ago when the banks in Dyersville, IA were not providing the service we needed I talked dad into bringing up the idea for a Dyersville branch. Dad would be proud of Dupaco's growth! Thanks for listening Joe
 

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