Fraud Protection & Prevention
While Dupaco takes proactive measures to help deter and detect fraud on member accounts, it's essential that you take precautions to protect your accounts and your good name, too.
Dupaco offers a variety of resources to keep you up to date on the scams and schemes used by fraudsters:
Software for your home computer to protect against financial malware, which can infect your computer and steal personal and financial information while you're online. Trusteer Rapport is available for download at no cost from within Shine Online Banking.
Available as text or e-mail messages, free eNotifiers are timely and keep you posted on low account balances, online banking login attempts, credit card transactions and other scenarios.
Card Monitoring by The Members Group
Dupaco utilizes a third-party to help monitor and detect potentially fraudulent activity on Dupaco credit and debit cards. This service is provided by The Members Group (TMG). In the case there is suspicious activity on your account, you may receive a call from TMG to determine whether transactions on your account are fraudulent. Representatives from TMG will identify themselves by saying: "I'm calling on behalf of Dupaco Community Credit Union from the Fraud Department." They will tell you they are calling in reference to your VISA or MasterCard ending in (the last 4 digits of the card). They may ask you to verify the amount of your last transaction or payment. They will NEVER ask for your card number, expiration date, or CVC (security) code. If you are uncomfortable providing any of the requested information, please hang up and call Dupaco or the number on the back of your card.
Know thy accounts! In the case you should lose or have a credit or debit card (or your whole wallet) stolen, you must know which cards you carry so that you know which companies to call. Use this printable sheet to note your accounts and the phone number to call if lost or stolen.
Follow these general guidelines for staying safe online. And make sure you share them with children in your household as well. What may seem like harmless online activity can in fact be quite dangerous.