Daily Dupaco

Friday, June 30, 2017

Dupaco Community Credit Union plans learning lab branch in Marion lowa

Dupaco Community Credit Union plans to build a full-service learning lab branch as part of a new development near the intersection of Highways 151 and 13 in Marion. The retail space is expected to open in early 2018.

Dupaco expects to begin construction on the two-story, 7,140 square foot branch in August. The new building will be among the first as part of a new, 20-acre mixed-use development called Squaw Creek Crossing, which is situated on the northeast side of the intersection. A golf driving range previously occupied the site.

Coming to Marion, Iowa in 2018, Dupaco’s third learning lab branch will be located at the intersection of Highways 151 and 13.While the operation hours are not final, full-service Dupaco branches are primarily designed to help members understand money and improve their financial positions. Some back-office support employees are also expected to occupy the space.

The planned learning lab branch will focus on teaching members how to control their money through hands-on demonstration of Dupaco desktop, tablet, and mobile deposit services, and more.

The branch also will feature a service delivery technology called live video tellers, which allow livetellers to conduct real-time, face-to-face video transactions from a distance. Dupaco employees located at a central location in Dubuque remotely operate the Marion lobby and drive-through video teller machines.

The new live video teller technology is intended to boost the credit union’s mission to improve each member’s financial position, according to Dupaco Chief Marketing Officer David Klavitter.

“Live video tellers will give members more access to Dupaco branch employees in order to have deeper conversations about money, products, and services,” he said. “We also expect the live video tellers to increase future opportunities for member convenience—to serve more members, in more places, with expanded hours of service.”

In addition to the live video teller technology, the Marion Learning Lab Branch will feature:

  • iPad training counters to help members learn how to use Dupaco’s increasing number of convenient mobile services; 
  • Interactive laboratory tables for small group discussions and offices;
  • Built-in electronic wall displays to aid in consultations about money; and 
  • Signage and lighting which use LED illumination to conserve energy and reduce electricity costs by more than 35% annually.

The Marion location will be the credit union’s 20th branch. Dupaco currently serves members in Linn County from three branches:

Comments (1)
New Marion Location
Sue H
 • 657 days 15 hrs 44 mins 16 secs ago
Very Happy to hear this bit of Good News. Congratulations!

New Marion Location
Sue H
 • 657 days 15 hrs 44 mins 16 secs ago
Very Happy to hear this bit of Good News. Congratulations!

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