Online & Mobile BankingA brighter remote banking experience
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Hi Elizabeth, we'll have a lender reach out to you to get this set up. Thanks!
Hi Elizabeth, we'll have a lender reach out to you to get this set up. Thanks!
Hi Jennifer, we'll have someone reach out to you here shortly to get your loan payments set up.
Hi Elizabeth, we'll have a member service representative reach out to you and help you get Shine set up.
Hi Lori, Shine should be working now. If you're still having issues, please let us know. Thanks!
Hi Diana, we're sorry to hear that you're having issues with online banking. We'll have someone from our Technology department reach out to you to troubleshoot.
Hi Alyson, we will have a lender reach out to you. Thanks!
Hi Charles, you can log into your Shine Online Banking account from the homepage to access your checking account.
Hi Louis, there is no maximum amount on checks for mobile deposit.
Hi Judi, we're sorry to hear that you're frustrated with mobile deposit. We'll have someone reach out to you and walk you through the steps.
Hi Merilyn, we'll have someone reach out to you to troubleshoot your sign in.
Hi Carolyn, we'll have someone reach out to you. Thanks!
Hi Trina, with a debit card, if you use your PIN, it posts immediately to the account. If you do a credit transaction, it pends against your account so it reflects in the “available” balance, and you can see the transaction in the pending items on Shine. It posts usually within a couple of days…whenever the merchant posts it. Certain transactions like pay at the pump gas purchases may pend for a different amount and can throw the balance off (example: most pumps hold $1) so you need to watch those so you do not over draw your account. Paying with the PIN will eliminate those issues if your preference is to have items post right away.
Hi Shelby, we appreciate the feature request and will bring it to our technology committee for further review. I agree it would make the sign-in process much quicker!
Hi Logan, we looked into the situation and it has been resolved. Thanks!
Hi Jennelle, linking joint and personal accounts is typically not possible on Shine Online Banking. However, I encourage you to give our Member Service team a call at 800-373-7600 or 563-557-7600, extension 206, to discuss some options.
Hi Dedra, you can give Dupaco a call at 800-373-7600 or (563) 557-7600, ext. 0; We would be happy to recover your lost username and password.
Hi David, You can change your security questions under the profile section once logged into Shine. If you cannot get logged in, you can try the forgot password link. If you're still having issues, please call us at (563)557-7600 or 800-373-7600.
Gary, Sometimes this is a browser issue. We'll get in touch shortly to see if we can figure this out!
Kyle, you can call Dupaco (563) 557-7600 / 800-373-7600 ext. 0 or stop into any branch and ask!
Hello, I'm sorry to hear you are having trouble finding the Dupaco app. You can find the app by clicking on this link: https://play.google.com/store/apps/detailsid=Fi_Mobile.Dupaco&feature=search_result#t=W251bGwsMSwxLDEsIkZpX01vYmlsZS5EdXBhY28iXQ If you still cannot access the app, please contact me at lhemesath@dupaco.com and I will have our experts get in touch with you. Thanks!
Hi Leroy, I apologize for any inconvenience. We'll have someone from our IT department get in touch with you shortly to see what the problem may be.
Hi Lauren, We'll see if our IT department can get this straightened out for you. Someone will be in touch shortly. Thank you!
Larry, We will have someone contact you shortly to resolve the issue. Thanks!
Mary, You should still receive a paper statement in the mail unless you have opted to go paperless. If you are not receiving your statements in the mail, call Dupaco at (563) 557-7600/800-373-7600 ext. 206.
Cindy, I'm sorry to hear you are having difficulty with Dupaco's Shine online banking. We will have someone contact you asap to see if we can't make it a little easier for you. Thanks for your patience!
Rose, We'll have someone get in contact with you to gather a few more details. Thanks for your patience!
Karen, we'll have someone get in touch with you to make sure you can access your accounts online without issue.
Sorry Matt, there is no Windows phone app in development at this time.