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Dupaco members reside in all 50 states, plus the District of Columbia and Puerto Rico!

Comments (8)
Marion interactive teller
Matt
 • 86 days 18 hrs 20 mins 32 secs ago
I visited the new Marion branch today and was disappointed by the interactive teller. While she was friendly and helpful talking to a monitor lacks the personal interaction I have had as a long time member. Hopefully this isn't the new "face" of Dupaco.
 

Re: Marion interactive teller
Dupaco Moderator
 • 86 days 12 hrs 39 mins 31 secs ago

Hi Matt, thanks for your feedback! We're glad to hear that your service was good, but understand your concern about the lack of personal interaction in talking to a screen. We utilize interactive tellers in order to help free up our in-person staff to have deeper conversations with members about loans, accounts, etc.

 

Marion interactive teller
Matt
 • 86 days 18 hrs 20 mins 32 secs ago
I visited the new Marion branch today and was disappointed by the interactive teller. While she was friendly and helpful talking to a monitor lacks the personal interaction I have had as a long time member. Hopefully this isn't the new "face" of Dupaco.
 

Re: Marion interactive teller
Dupaco Moderator
 • 86 days 12 hrs 39 mins 31 secs ago

Hi Matt, thanks for your feedback! We're glad to hear that your service was good, but understand your concern about the lack of personal interaction in talking to a screen. We utilize interactive tellers in order to help free up our in-person staff to have deeper conversations with members about loans, accounts, etc.

 

opening on line
Kathleen T
 • 94 days 19 hrs 42 mins 40 secs ago
I use to be able to click mobile on line and my account would come up, now I can't seem to ever get into it, Please change it back,
 

Re: opening on line
Dupaco Moderator
 • 88 days 11 hrs 25 mins 19 secs ago

Hi Kathleen, we'll have someone reach out to you.

 

Interactive Teller Kiosk
Glenn L
 • 173 days 18 hrs 7 mins 23 secs ago
Just used the Interactive Kiosk at NewBo this morning for the first time. It was a slick process. However, there is a lot of outside noise around the kiosk in the building since essentially it's a big warehouse. Makes it difficult to hear the teller. Would be nice to have it somehow in a location that muffles the ambient surrounding sounds. Thanks much.
 

Re: Interactive Teller Kiosk
Dupaco Moderator
 • 172 days 19 hrs 50 mins 22 secs ago

Hi Glenn, we're happy to hear that you enjoyed using our Interactive Teller Kiosk! Thank you for the feedback about surrounding sound - we will pass it along to the right people for consideration with current and new ITMs. Have a great day!

 

locked out
Karen W
 • 767 days 17 hrs 42 mins 7 secs ago
Why do I get locked out because I don't log on more often? I usually just check in at the end of the month to get a statement.
 

Re: locked out
Dupaco Moderator
 • 767 days 16 hrs 16 mins 48 secs ago

Hi Karen, there is no minimum number of times you must log in per month to access Shine. Usually getting locked out results in incorrect login information being entered. Please call us at 563-557-7600 / 800-373-7600, extension 0 and we'll help you get connected to Shine.

 

Open my account
Tim hayes
 • 952 days 7 hrs 41 mins 57 secs ago
Why can't I view my account on line, it has me locked out
 

Re: Open my account
Dupaco Moderator
 • 951 days 19 hrs 13 mins 1 sec ago

Hi Tim, our server was experiencing some issues over the weekend. They have been corrected, and you should be able to log in just fine now.

 

credit score
Diana B.
 • 1385 days 18 hrs 1 min 5 secs ago
How can I check my credit score?
 

Re: credit score
Dupaco Moderator
 • 1385 days 15 hrs 50 mins 55 secs ago

Hi Diana, In order to do this, you should make an appointed for a Money Makeover with one of our financial representatives. They'll look into your credit score and tell you how to proceed with the information. Go here: /money-makeover.html

 

Registration!
Candy Astelle
 • 1711 days 20 hrs 36 mins 46 secs ago
I will AMEN that! Where is registration?
 

Re: Registration!
Dupaco Moderator
 • 1711 days 19 hrs 11 mins 39 secs ago

Candy, You will find registration for online banking on the homepage. It will be on the right side of the page. If you need further assistance, call Dupaco and we'd be happy to step you through registration. Our number is 800-373-7600.

 

New WEB page
Bill Holmes
 • 1820 days 18 hrs 2 mins 36 secs ago
I am extremely frustrated and annoyed that Dupaco took a completely user friendly WEB site and made it impossible. I used to go on line to Dupaco, hit Shine, and access my accounts. Now I push keys until I find a place to log in. I thought keying "access" would work but it just sends me on a chase. I really don't know how to do it!! I suppose I'll figure it out but I'm extremely irritated!
 

Re: New WEB page
Dupaco Moderator
 • 1712 days 18 hrs 9 mins 17 secs ago

Bill, sorry to hear you are having trouble finding the login for Shine. You can now enter your username right from our homepage, www.dupaco.com. (Get to the homepage from here by clicking the Dupaco logo in the top left of this page.) Once there, enter your username in the box under "Online Banking" that appears in green in the top right quadrant of the page.

 

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