Senior Leadership Team

Using the mission and vision as guideposts, Dupaco's senior leadership team helps implement strategic initiatives and keeps the day to day credit union operations running smoothly.

Joseph F. Hearn
President & Chief Executive Officer

Joe Hearn

Joe Hearn joined Dupaco in 1986 as director of marketing, later promoted to executive vice president. In that role, he oversaw all elements of the credit union's branding, marketing, and public relations initiatives until 2008, when he transitioned to chief operating officer. He was named president and chief executive officer in 2012.

Hearn’s state and national credit union leadership roles include serving on the board of directors of the Credit Union Executives Society (CUES), in which he is also a past chair, and serving as on the board of directors and as past chair of the Iowa Credit Union League (ICUL). Additionally, he is a past member of the board of directors of Affiliates Management Company (AMC), a wholly-owned subsidiary of ICUL that oversees operations of ICUL's operating companies.

He is also a past member of the Credit Union National Association (CUNA) State Credit Union Subcommittee, CUNA Plan to Win Task Force, and was inducted into the CUNA Marketing Council Hall of Fame in 2010. He is also a former board member and chair of the Iowa Credit Union Foundation and was an American Advertising Federation 9th District Silver Medal Award recipient in 2000.

Locally, Hearn serves on the Board of Directors of the Greater Dubuque Development Corporation, the Steeple Square Board of Directors and is involved with Resurrection Parish and Holy Family. He also serves on the board of the Dupaco R.W. Hoefer Foundation.

Hearn holds the Certified Chief Executive (CCE) designation from CUES having completed CEO Institute conducted at the Darden School of Business at the University of Virginia, the Johnson Graduate School of Management at Cornell University, and The Wharton School at the University of Pennsylvania.

Hearn is a proud alumnus of Loras College, having earned undergraduate degrees in marketing and management. He also earned his MBA from the University of Dubuque.

 
Lisa Bowers
Senior Vice President, Human Resources

Lisa BowersLisa Bowers joined Dupaco in 2015 with more than 12 years of human resources and organizational development experience. Her expertise includes talent management, organizational development, training, and leadership and management coaching.

Bowers has held several board positions in organizations such as Women’s Leadership Network, Dubuque Chamber of Commerce Young Professionals, YP Days of Caring. She is a Junior Achievement volunteer, assists as a St. Mark’s volunteer and is active in Grand View United Methodist Church.

Bowers was awarded Young Professional of the Year and is a recipient of the Telegraph Herald Rising Star Award. In 2012 and 2014, she received the Meghan Hackett Leadership Award and Women of Achievement – Service & Support of Community award, respectively.

Bowers holds a BA in Education from Wartburg College in Waverly, Iowa.

Leo Costello
Senior Vice President, Business Development
Leo CostelloWith seven years' background in business development, Leo Costello joined Dupaco's staff in 1999. Costello leads the credit union's business development team, which include managing relationships with existing and new companies.

Costello's training and continuing education efforts include numerous national and regional conferences, as attendee and speaker, and completion of CUES Advanced Leadership at Harvard Business School. Costello also holds the Certified Chief Executive designation from CUES. He has graduated from the CUES CEO Institute conducted at the Darden School of Business at the University of Virginia, the Johnson Graduate School of Management at Cornell University; and The Wharton School at the University of Pennsylvania.

Philanthropic and community support includes Dubuque County Fair association and 4 H programs; Girl Scouts of Little Cloud; Alzheimer's Association; American Cancer Society; Area Residential Care; leadership of Loras College Alumni Association as president; and fundraising for Holy Family Schools and Hills and Dales Child Development Center campaigns. In addition, Costello currently serves on the Loras Council of Athletic Alumni and is an active member of the Western Dubuque Booster Club and St. John's Catholic Parish.

Costello holds a BA in economics from Loras College and an MBA from the University of Dubuque.

Matthew J. Dodds
Chief Operating Officer
Matt DoddsMatt Dodds joined Dupaco in 2003, with nine years of consumer lending experience in Salt Lake City, Utah, and Denver Colo. Until 2012 he served as Dupaco's senior vice president of consumer lending, where he was responsible for all consumer lending functions within the credit union, including home equity lending, auto/RV lending, indirect lending, merchant financing, and credit cards.

He is an active participant in regional and national credit union organizations including the CUNA Lending Council, CUNA Mutual Group, CUES, and the Northeast Iowa Chapter of Credit Unions.

Dodds holds a BA in finance, with a minor in accounting from Minnesota State University, Mankato. His continuing education milestones include completion of the CUES CEO Institute, with the designation of Certified Chief Executive. He has also completed the CUNA School of Residential Mortgage Lending. Additionally, Dodds received the Dubuque Area Rising Star award in 2008.

Locally, he is involved in the Holy Family Committe and serves on the Board for the Iowa Credit Union League. In the past, Dodds has supported the Dubuque Jaycees and served as an Executive Committee member for Young Professionals of Dubuque. He is also a volunteer youth coach for the Dubuque Pony, Little Eagles and Basketball leagues.

Steve Ervolino
Chief Information Officer
Steve ErvolinoSteve Ervolino oversees the multi-layered security systems Dupaco uses to protect member financial data, as well as Dupaco's business continuity plans for IT and operations. He has managed the implementation and support of a wide variety of systems, from the commodity Exchange platform, to complex disaster recovery, virtualization and voice-over-IP systems.

Since joining Dupaco's staff in 1999, Ervolino's blend of operational business experience and technical skills has been instrumental in aligning Dupaco's technology platforms with fundamental business processes.

He is active in his church as a lector and Eucharistic minister, and regularly leads retreats for both adults and teens.

He earned a BA in Computer Information Systems from Clarke University, and a BA in Business Management from Loras College, both in Dubuque.

Danielle Gratton
Chief Financial Officer
Danielle GrattonDanielle Gratton, a certified public accountant (CPA), came to Dupaco in 2006 after working for the prominent accounting firms McGladrey & Pullen LLP in Waterloo, Iowa, and PricewaterhouseCoopers, LLP in Chicago, Illinois.

She is a member of the CUNA CFO Council and CUES, as well as the Iowa Society of CPAs and the American Institute of CPAs.

Gratton currently is treasurer for the Dupaco R.W. Hoefer Foundation and is a director for the Iowa Credit Union Foundation as well as the Two by Two Character Education.  She is also a chair member for the Stonehill Benevolent Foundation. In 2009, the Women's Leadership Network recognized her with an award for Outstanding Professional Woman (Wuppy Award). In addition, Gratton received the Telegraph Herald Rising Star award in 2012.

Gratton holds a BS in Accounting and a MSA, both from University of Illinois at Urbana-Champaign.

David Klavitter
Chief Marketing Officer
Dave Klavitter

David Klavitter rejoined Dupaco in 2009 after working as vice president of editorial communication for the Credit Union National Association (CUNA) in Washington, D.C. Prior to CUNA, he was a member of Dupaco's marketing team from 1996-1999.

Klavitter is active in state and national credit union initiatives, including the Iowa Credit Union League's Advocacy Committee and treasurer of the state's Credit Union Political Action Committee. He also serves as a trustee for the Credit Union National Association's federal Credit Union Legislative Action Council in Washington, D.C.

Klavitter is an alumnus of the Filene Research Institute's i3 (Ideas, Innovation, Implementation) program. He is a Credit Union Development Educator, and has been active in the World Council of Credit Unions with experience in Peruvian credit union issues. Klavitter is a recipient of the American Advertising Federation’s Silver Medal Award.

Locally, he serves on the City of Dubuque Historic Preservation Commission, as well as the board of the American Red Cross, where he is a long-time disaster volunteer. Klavitter is a founding board member of Heritage Works, which leverages architectural heritage to drive community revitalization and economic development.

He earned a BA in public relations and journalism from the University of Northern Iowa in Cedar Falls, Iowa and an MBA from Johns Hopkins University in Baltimore, Maryland.


Todd Link
Senior Vice President, Risk Management & Remote Delivery

Todd LinkTodd Link began his employment with Dupaco in 2014, with 15 years of experience in the financial services industry having served in a variety of roles including operational, risk, technology, training, and electronic banking.

Link is tasked with mitigating risk for the credit union, managing card services and the ATM network, and is Dupaco's security officer.

Link holds a bachelors degree from Loras College and a masters degree from the University of Dubuque. He is a graduate of the Stonier Graduate School of Banking and the Wharton Business School Leadership program. With his depth of knowledge, he has served in an advisory capacity to several leading financial technology providers. Additionally, he has written and spoken nationally on the future use of technology and security in electronic banking. 

He serves on the Board of the Holy Family Catholic Schools, and is an adjunct instructor in the Life MBA program at the University of Dubuque. Link is also a Board member of Shazam. The Shazam Network, founded in 1976, is one of the last remaining member-owned and controlled electronic funds transfer (EFT) networks and processors in the industry.

 

Save

Comments (3)
Website Isssue
Mark W
 • 416 days 5 hrs 16 mins 21 secs ago
Not a big deal, but I was looking at your website. At the bottom of the Management Team page there appears an old Member concern regarding Trustage - not sure if this is an error or not but wanted to bring it to your attention. Keep up the good work.
 

Re: Website Isssue
Dupaco Moderator
 • 413 days 10 hrs 51 mins 18 secs ago

Hi Mark, thanks for mentioning this. It's our practice to leave all comments on our website - whether they are good, bad, neutral - no matter how old, to be transparent and give our members insight on topics old and new.

 

Website Isssue
Mark W
 • 416 days 5 hrs 16 mins 21 secs ago
Not a big deal, but I was looking at your website. At the bottom of the Management Team page there appears an old Member concern regarding Trustage - not sure if this is an error or not but wanted to bring it to your attention. Keep up the good work.
 

Re: Website Isssue
Dupaco Moderator
 • 413 days 10 hrs 51 mins 18 secs ago

Hi Mark, thanks for mentioning this. It's our practice to leave all comments on our website - whether they are good, bad, neutral - no matter how old, to be transparent and give our members insight on topics old and new.

 

Deceptive Advertising from TruStage Insurance
Dale B
 • 1020 days 6 hrs 52 mins 11 secs ago
Moderator, please pass this on to David Klavitter, Senior Vice President, Marketing & Public Relations and to Joseph Hearn, President and CEO. Today I received a mailing that appears to be from Dupaco but is really from TruStage insurance. The envelope says that my signature is required so I assumed it was something important. Inside, the letter has, at the top, SIGN and RETURN in large, bold print. Below it in slightly smaller print (but still large), "Your signature is requested on the enclosed Statement of Benefits". Only upon further reading do I find that this letter is trying to get me to sign up for insurance that I would have to pay for. I believe this is deceptive advertising and I certainly don't expect it from my credit union. I have always been proud to be a Dupaco member but this type of advertising certainly tarnishes the Dupaco reputation. Please consider choosing an insurance company with more ethical practices or simply discontinue "spamming" your valued customers/members with deceptive adds aimed at tricking them into signing up for insurance that they may net need or want. Sincerely, Dale
 

Re: Deceptive Advertising from TruStage Insurance
Dupaco Moderator
 • 1009 days 8 hrs 30 mins 47 secs ago
Dale, As a follow up to our conversation, Joe Hearn and I met last week with Randy King from CUNA Mutual Group. We discussed your note. In addition to the actions I previously described to you, CUNA Mutual "in all future member mailings will remove the verbiage that states, 'Your signature is required'.” from the envelope. I know this doesn't address all your concerns, but we continue to move in a more aligned direction with our alliance communication. Thanks again for your input. Dave
 

Re: Deceptive Advertising from TruStage Insurance
Dupaco Moderator
 • 1017 days 1 hr 32 mins 39 secs ago
Dale, TruStage Insurance is offered through a partnership between Dupaco Community Credit Union and CUNA Mutual Group. This partnership allows us to make available products and services to our members that we would otherwise not be able to present. We receive many positive comments from members about these important benefits. Dupaco no longer will send future TruStage mailings to you. Please contact me if you have additional thoughts or concerns. Again, thanks for reaching out to your credit union. Sincerely, Dave Klavitter Dupaco Marketing
 

sponsoring a rodeo
Lynn Gallagher
 • 1268 days 4 hrs 30 mins 56 secs ago
Dear Dupaco Management, When you sponsor a rodeo, you are sponsoring animal abuse. Abuse that happens just for entertainment and money. And when you involve children, you are teaching them to see animals as objects to be used and abused. I think it's deplorable. If you have empathy, please put yourself in the place of these helpless animals and see what is being done to them. It is unnecessary suffering and death. To learn more, go to this link: http://tinyurl.com/m9yd36c Please have the courage to actually look at this. We need to evolve past this type of behavior. Please do not participate in supporting rodeos in the future. I really don't think it is something that you will want your business associated with. Thank you. Sincerely, Lynn Gallagher
 

Re: sponsoring a rodeo
Dupaco Moderator
 • 1268 days 3 hrs 28 mins 49 secs ago

Lynn, thank you for sharing this information and your view. Our marketing committee will consider this when we meet to discuss future event sponsorship opportunities, including bull riding or other rodeo-style events.

 

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